Walked in and it smelled awful ! Paid went to the room .. when they ask to see your room before DO IT !! We didn’t and it was nothing like these photos . Smelled and was disgusting!! I literally walked in and bugs on the floor !! Left and went to pay for another hotel !! Roach motel literally !!

Nothing . Bugs in your room smells awful does not look like pictures

Nothing

They never could get a key to work except for their master key. Said we could just call them every time we need to get in our room. The place was filthy. Like what you would expect if the place were abandoned. Nothing worked and was broken or in bad condition. We had asked for a nonsmoking room and the entire floor from the moment we got off the elevator smelled like a giant ashtray. People lived there and the cops were there…. Very uncomfortable and unsafe feeling.

Nothing

Roaches, mold, cigarette burns in bedding, hookers, other rodents, bloody pillows, moldy food in refrigerator

Nothing

It smelled disgusting. The furniture was dirty. The room smelled like smoke. The room was dirty. The sheets were stained. Staff had an attitude

there was no breakfast.

Nothing. I did not feel safe. The desk person was very nice, and cancelled my reservation without charging me. That place was creepy

DO NOT, I REPEAT DO NOT EVER CONSIDER STAYING HERE!! The place was absolutely disgusting and nothing like I’ve ever seen or dealt with. The moment I pulled up to the hotel, I immediately knew I was not staying here. The outside was absolutely disgusting and looked nothing like the pictures. The front door was broken off, there were sketchy people walking all around doing drugs. While I waited in the parking lot, I even saw a drug deal happen right in front of my eyes. I decided to not even check in because I knew the inside would be even worse and I did not feel safe staying there just based on the area. I booked at a different hotel and had no complaints. Right when I left to go to a different hotel I called booking.com on the way to let them know what happened and that I wanted a refund. I’ve been trying to get a refund from value stay for over a week now. Every time booking.com calls them they either don’t answer or the manager who is the only one that can process a refund is conveniently not there. Ive never dealt with such unprofessionalism in my life. And how Value stay is handling the situation speaks volume to the type of hotel they are. I hope no one ever stays here because you will be disappointed and good luck getting in contact with anyone. I’ve never written a review in my life but this is my last resort as no one is reaching out. Booking.com has done their best to help with the situation but there’s nothing they can do if no one is responding. All I want is my money back it shouldn’t be that difficult!

The whole staff is messy and gossips. And they move people in room that people died in very fast.