I reserved my stay several months ago when I arrived at the hotel I was told My reservation got cancelled. After I communicated my concerns to the manager his response was very dismissive he gave the impression he did not care and did not offer any help to make the situation even better. I was very disappointed and frustrated at the fact no one was able to offer me an alternative or any empathy on the situation.

The woman at the front desk was great. Very friendly.

I booked through Priceline, who punted my booking to Booking.com, who then charged me more money than my original booking. Both companies make it hard to resolve virtually. Priceline says it is for Booking.com to deal with (although the booking was with them), and Booking.com makes it impossible to chat virtually if your stay has concluded. I don't want to waste more time calling them and going through the phone tree only to be told to call the property instead. I'm disappointed in Priceline's customer service model which is not helpful and puts the onus on the customer to chase things. The hotel was fine enough, nothing spectacular but not bad, and was a secure space to rest my head on my drive.

Staff!!!

Nothing

Location was easy to get to. Nice size room

No one was covering the front desk when we first arrived.

Roomy and very clean except for the appearance of ants.

Nasty

Staff friendly to all customers made sure rooms were properly set up. I was pleasantly surprised with the heated floors in the room.

There is nothing to dislike. Would happily stay again when in the area.

The location is convenient and the rooms are comfortable. The staff however are incredibly rude and unprofessional. Apart from the maintenance man, the woman at the front desk act as tho they are doing you a favor letting you stay at the hotel. I am a mother and I have two small children with me and I expect, like any other person, to book a hotel room and be treated like a guest. That is not the case at this location.

The front desk staff are horrible.