Taking a tour of the city. Watching the parades. Meeting people and learning about the culture

The heat and humidity

Very kindly staff, nice swimming pool

Excellent, buffet changed items every day.

The location was great and the staff very helpful and always had a smile! The breakfast was delicious.

The water pressure on the top floor was bad for one of the days, but that may not have been in the hotel's control.

the staff are so friendly and helpful. very clean . great location

excellent

nothing

breakfast, staff and location were all amazing.

unfortunately the great location of the hotel also means nearby clubs and bars with loud noise late at night. not the hotel’s fault but something to consider when booking.

lovely architecture, very clean and staff was extremely pleasant

nothing

Central location, beautiful aesthetics and excellent breakfast

Over all it was a greata stay just wished there was more natural light. Breakfast was excellent.

how dar the room was

The location was great inside the walled city. The staff members, especially Diana at reception, were welcoming and kind. The common rooms and the room were spotless. The breakfast was good, with warm options made to order. The king-size bed was firm, the pillows soft and the linens smooth and comfy. The room wasn't huge but the space was well-organized so it was easy to store stuff. The rooftop pool was small but refreshing and felt private.

My only complaint isn't something the hotel can do much about - and that was the booming, loud music blasting in the nearby plaza until 1 a.m. or later. One night it ended mercifully at 11 p.m. so that wasn't too bad. We had one of the quieter rooms far from the street facing an interior courtyard but even so, I was grateful for the hum of the A/C to get to sleep. If you love a late night yourself or never have insomnia it won't be an issue for you. Or you can use a white sound app on your device.

We stayed here for one night. The location is perfect, in the heart of the old center. The staff was great and helped us navigate around and gave some relevant tips for the neighbourhood. The breakfast was delicious and the room comfy.

Pool area isn't really sunny in the afternoon.

central

very noisy, rooftop clubs surrounding the property, don’t close until 3 am

Little gem in Cartagena

Everything was perfect

Staff were excellent, I was sick for a few days, and they went out of their way to help

Staff was very friendly and helpful. Hotel is located in a great location and amenities and room are very nice.

Nothing. Everything was really good.

Fantastic breakfast, very clean and great location

Very noisy while we were there at night during the weekend, however the friendly staff went out to the shop for us to buy earplugs

The staff was very friendly and helpful. Great breakfast and roof pool was super nice.

The room had no windows and was a bit weird.

We stayed in five hotels across Colombia and ten across the americas. This one was the second most expensive but the least impressive. The room we had was spacious, yet had NO WINDOWS, which was quite claustrophobic although neither my partner nor myself have such phobia. We asked for an alternative room, however, the one they offered us was too small, so we were stuck with the window-less room for 3 nights. Having a room without a window should be disclosed clearly when booking the room. This is not something that I was at the look out for when booking a hotel with such price. Also, the hotel staff NOT THE MOST WELCOMING. In other hotels we were often greeted with a smile or hello when passing by hotel staff but that wasn’t the case in this hotel. I am not being too picky here but it’s important to feel welcomed, especially when on vacation. The breakfast is also average, but not a big deal. In a nutshell, value for money is pretty low here specially with a city like Cartagena where you have better options. On our way back from Baru island, we stayed in another hotel for half the price and absolutely loved it!

I really like this hotel, the reception lady Ximena was the best one always going the extra mile to help, location is perfect close to everything, breakfast was great

- The room is very good, with air conditioning and looking historical, - The beds are very comfy - Breakfast was fresh and delicious - The staff was extremely friendly and careful, also with the corona measures - The hotel is in right in the old city of Cartagena and full with life, it didn't matter hearing the music of the old town a little late in the night - Very good place to relax after spending hours in the chaotic and loud old town - The hotel looks good

- More options for breakfast would be great - The murals of the hotel, which were in the pictures on Booking, were missing; i think if the Hotel would paint again the walls it will have an amazing atmosphere, together with the historical building - The hotel didn't have any possibility to buy drinks/food, they only serve water/coffee outside breakfast. If you get thirsty or want a beer or something to eat you need to get out and buy it - A little expensive for the what they general offered