Food was very average, staff too busy to provide good service.

Food and services, specially in the restaurant.

The best thing about my trip to Catagena, Colombia was my stay in this hotel. I rate it with a 10, that being the highest score from Luis at the front desk, Daisy and Cindy at the restaurant, the food and especially the spectacular breakfasts!!!! In the pool area, Leo and Robinson, the spectacular attention, Eric, the security guy on the beach, gives you all the tips to be safe, and on the beach, Jose, who set us up with chairs and an awning on the beach, very good, although he doesn't work for. The hotel, he should!!!! and the cleanliness of the hotel, also a 10, the hotel was the best of my trip to Cartagena, Colombia

Cartagena doesn't have the infrastructure for tourism and is not a safe place, and Baru is a messy beach and no safe either

The staff the only thing.

Gym is so forgotten, breakfast is poor ( eggs were horrible) the service at the restaurant was poor too. The Salmon could be better for 70 mil pesos! Room are OLD, the smell is like an old hotel, price was quite expensive, highly disappointed.

service was good

my room flooded, had to move to another room.

location

swimming pool water not so clean, had to change room twice to have hot water, a bit old furnitures

The breakfast has variety of local and international food. The ambience was very nice as it was the personnel working in that area, same as the rest of the hotel personnel, that was smiling welcoming people. The hotel is located close to the old town, like 5-7 minutes by taxi. Very nice common areas an well as large rooms (ours had a nice view of the lagoon). I like the fact that is located in a less crowded zone, but close.

Didn’t like that the hotel doesn’t provide beach chairs and umbrellas, it doesn’t fell safe to have to be dealing with different people that come to offer the service (I understand locals have to earn money but for foreigners it doesn’t feel safe). If you deal with hotel personnel you feel safer, we saw a guest panicking that their kids were takes in the jet ski towards the zone that was mentioned no to go that way. The lady was desperate! Completely different it would have been if she had done the rental with hotel personnel.

Very nice staff, very comfortable, good view, good breakfast, nice pool.

The beach is not quite what we expected.... it's not usable; that makes the location poor

Nice place, generally friendly staff, nice big room (I did have a King Room), breakfast was good.

A bit dated in places, not really worth the amount of money I paid for a King Room. Pool is small, the lovely one I looked out at from my balcony was for other apartments!

excellent service, very kind personal

cómodo y tranquilo

Very clean, staff was amazing, very happy. The food was great too. They clean your room every day. Kids and the entire family had a great time in the pool. Great service at all times!

Very relaxed people

Nothing specific