The property had excellent facilities and the service was top notch

None everything was amazing

Cet établissement est incroyable, il possède une architecture folle, il y a toujours quelque chose à regarder, nos yeux sont partout ! 3 piscines magnifiques pour tout les goûts, et une plage somptueuse de sable blanc et eau turquoise c’est magique, une carte postale ! Également des paddle / kayak mis à notre disposition sur la plage. Leur restaurant propose des plats européens et de plus excellent !! Notre chambre a été surclassé car nous avons attendu plus de temps que prévu, ce qui a été une agréable surprise avec une telle chambre, vue sur la mer, et immense on aurait dit un appartement. Une salle de bain avec deux vasques bien distincte c’est super pratique ! Une terrasse avec un sofa ! Quelle bonne idée c’est tellement agréable de s’y poser le soir ! Une salle de sport immense avec tous l’équipement nécessaire. Un petit déjeuner délicieux , il y en a pour tous les goûts, il est FOU. Ça a été notre plus bel hôtel à phu quoc et nous y reviendrons pour sur ! C’est un hôtel qui mérite ces 5 étoiles. Merci pour tout !!

Petit bémol sur sunset town, certes nous y sommes aller gratuitement grâce a leur navette, mais lors des renseignements pour le spectacle « The kiss of The sea » la veille, la jeune fille nous avait informé que grâce à notre hôtel nous aurions les billets gratuits, mais lorsque nous sommes aller pour prendre les tickets, la fille a contacter notre hôtel et celui ci a affirmé qu’ils avaient arrêter l’offre gratuite la veille de notre venu. Ceci est dommage, nous avons dû payer 1 million 300 milles Dong , au lieu de gratuit à un jour près ( comme par hasard.. )

Every single detail. Architecture, staff, food, beach, pools… simply everything

I have not found anything.

Just about everything

Hard to think of anything

Beach. Very nice beautiful. But we had a lot of garbage in the water due to the currents this time of the year. The rest is Fantastic.

The property is beautifully designed. So much effort has gone into the detail. Even though it is themed around a University from the 1920s it is artfully done. There is absolutely no sense of it being a kitsch theme park. Rather this is a homage of 1920s elegance. The staff are attentive, warm, welcoming and professional. It made our stay memorable. The location is beautiful and so restful. Despite the guest capacity it is incredibly tranquil.

Amazing hotel buildings, architecture and territory. The best we have ever seen. Each millimeter has its own decorations. Very good breakfast Beautiful beach area. Nice sand. Water itself is blue and clean (except plastic garbage - see below) Nice rooms Nice location

No gluten free support. Very inaccurate. Every time we needed to remind. No gluten free food on breakfast. Only by request. Staff is proposing gluten meals and sometimes even doesn’t know what is it. It was very dangerous. Very bad beach area cleaning. Full of garbage every hour. Only one cleaning lady from service company. hotel Doesn’t have own cleaning staff. The water area is being cleaned with net only by request. A lot of Garbage coming from the sea every minute: bottles, shoes, plastic etc Sun is covering beach area only until 3:30 pm. VERY EXPENSIVE Restaurants. Price is enormous. 5-6 times more expensive then in Vietnam. And a la cart restaurants are not so tasty: Beer which cost 10k here is 110k. Fish for 1mln is very poor. Just fish and spicy sauce. Most of the staff don’t speak English. Hard to explain anything.

The rooms are phenomenal, we had the most beautiful view of the ocean and palm trees. There was a lot to see and do within the resort. The staff were always attentive and caring. We loved our stay!

I booked a couple spa treatment which was very expensive, not an issue with price, except what was on the photo in the phamplet did not match what we received and I could into take any content for my socials.