Location and pools

I didn't like having to step in and out of the bath to have a shower. There should be a hand rail for safety. I also asked for a plug to have a bath but didn't get one. A walk in shower would be better and safer. There is a very dangerous slippery slope/ramp between the pool bar area and the restaurant.

amazing

amazing

everything amazing staff

nothing I did not like

the loacation is good also the mannger very good

the room is not clean the door in our room was not safe!!! also the food not good we paid 320$ for 3 nights the hotel is not like 4 stars hotels. The swiming pool is small all the night you hear the music so much noise sorry im not comming back again i here from the local people also about the hotel that is not the good hotel

This hotel exceeded our expectation because they clearly went out of their way to provide exceptional customer service to my young family. They met all our special requests for the room ahead of our visit, they regularly checked in with us to see if there was anything more they could do and they went over and above expectations when it came to providing special meals for our eight month old baby. The staff were very friendly and helpful and it really made for an unforgettable stay.

There weren't as many sun loungers around the swimming pool as we might have liked, so it wasn't always possible to get one. However, the beach is a very short walk away, so we went there instead.

We took the room with the sea view , was amazing. And the food was great , buffet was rich and fresh . And the restaurant Orion was very good. The location is very good

The private beach was not free.

beautiful beach Massive thank you to Kostas and Lucian made our trip great

room could be a little cleaner, better evening entertainment and more bar areas.

Perfectly located in a busy seaside resort close to the Herakleion airport (20 min taxi ride). Right at the seafront with two small but beautiful sandy beaches (sunbeds are 15 EUR per day - if this was included for the hotel guests, the stay would have been flawless). We had the basic room, but it was quiet, quite spacious and renovated, with a big balcony. A big plus was a fridge in the room. Food was great! Such a wide choice - every lunch and dinner - beef, pork, poultry, fish, bbq, at least 3 sides, lots of veggies (you could make your own Greek salad), fruit, desserts, Cretan specialities (dakos, raki, ouzo, baklava, Greek coffee). Live cooking at breakfast - pancakes, eggs etc. Non alcoholic drinks were a bit too sweet, but good beer and wide choice of cocktails, frappe included in the all inclusive programme. Staff members mostly very nice, some of them had a bit of a trouble understanding English. Once per stay the option of a dinner at the Orion a la carte restaurant with a pre-set menu (you only choose between fish, meat or veggie version) - very good and a great view. Overall, a very good choice for our holidays, it is not a luxurious resort for a demanding clientelle, but when you know what to expect you will not be disappointed.

Tiny shower and the curtain very unpleasantly sticking to your body. Beach sunbeds not being complimentary for hotel guests.

The location was great and the host was very accommodative.

The room did get very hot and there was a lot of street noise very early every morning.

the food was good and the staff friendly

this hotel is false advertised. They used pictures of when they probably opened 50 years ago. this is nothing like we expected. this is a many buildings split up in the village. mainly young party people with a bar at the corner. this is really noisy. only one pool is used, one was dirty and the other were having umbrellas left on the floor. the rooms are really old and this is northing like a normal all-inclusive resort. nothing is nice or fancy about this place. it is too bad that the pictures and Information are made to trick people (probably a lot of negative reviews deleted). the food was good and with the right advertising, the clients would know what to expect and could enjoy their holidays. the poor staff also wouldn’t have to deal with a line up of screaming and upset customers. the management should really do their job instead of just wanting to cash the money.

Room was clean, included AC, relatively calm, and the staff of the hotel was globally nice, location is good for the city

Restaurant on the photo is actually not the restaurant of the hotel, sun beds actually do not belong to the hotel and you have to pay for them (from 10€ to 30€ per day per person), beaches are not private, there is a lot of choice for food but quality was very bad, there was no window for the shower so don’t expect to keep the bathroom clean, swimming pools are small with too much chlorine, some members of the staff do not speak English, the woman at the bar is just not made for this job (wrong orders, no smile, very very slow, don’t speak english)

- Great location, beach nearby.. and this is smth rare in Crete. Sun beds are anywayfor extra charge (30 EUR per day for two sun beds, a small table and an umbrella) - Nice staff - The all inclusive bar near the beach was opened till 23:30 - Food is ok (but surely not exceptional)

- Bad coffee. The real espresso coffee is for extra charge - Rooms are surely not 4 stars - You may not get the room you see in the pics. There are different buildings, some are OK while some others are quite bad - They have gym area, but almost all the machines were broken there - Almost all beverages from “all inclusive” are rubbish (wine, beer, juices, coffee)

Only rooms

They liead about how much stars the hotel have( i don’t know who gived them four stars). They don’t have own beach, food was avarage every day is the same food, Pools are so dirty I can’t even describe!