Customer service - from arrival to departure- was excellent. Everyone was so friendly and kind! The location was great, close enough to the zocalo but also far away enough so it’s quiet at night. The facility itself is beautiful. Room was clean, bed comfie. The landscaping is impeccable!

Die Lage und das Ambiente des Hotels waren perfekt . Auch der Service im Hotel , vor allem an der Rezeption, war ausgezeichnet. Die Sauberkeit im ganzen Hotel ist lobend zu erwähnen.

Das Bad und die Größe des Zimmers entsprechen nicht den Bildern der Zimmer. Für unser Zimmer stimmte das Preis-Leistung-Verhältnis definitiv nicht. In dieser Preiskategorie haben wir bessere Erfahrungen.

Beautiful property, great history and location. All the staff was very welcoming.

Amazing location, staff is super friendly and helpful - loved them! Building is amazing-not to be missed! The green spaces and pool within the walls of the property creates a sense of tranquility, feels like a true oasis.

We stayed 3 nights at a boutique hotel before we came to QRO and the contrast was significant- Quinta Real Oaxaca feels like it's for my parents generation and I'm 62! Important amenities like clean fresh drinking water is a non-negotiable in Mexico and a hot climate but they squirrel it away and dole out one mini bottle per person in each room per day. You have to ask at the front door for more mini bottles every day or go buy your own which is what we ended up doing so we didn't get dehydrated. At the boutique hotel, they had self service fresh cold water drinking water available 24/7. Aside from the bathrooms & amenities seeming dated from a past generation, the landscaping and art feels the same too.

Location is excellent and the buildings, gardens and pool were besutiful

We had a room for 3 but the room facilities were set up for 2; only 2 cups, 2 bathrobes, water for 2, not enough towels etc., despite asking for more this was not forthcoming

Breakfast was excellent! Staff was very friendly!

Everything was exceptional. The only improvement I would recommend is an update to the shower.

The location is amazing, everything is nearby, it's very central, perfect for visiting the city. For breakfast i ordered some room service, it was very good, had some delicious papaya in the morning.

I'm not a coffee drinker so would be nice to have some tea in the mini bar

Restaurant is very nice, breakfast very good,

The room needs a comfortable chair.