Rooms were very clean and we loved the private onsen on our balcony. The staff were incredibly welcoming and helpful; they assisted us in booking everything from taxis to private Onsen experiences at other resorts. The Kaiseki meals were amazing and we loved the free drinks / refreshments section (and the ability to roam the hotel in the Yakutas that the hotel provided). The complimentary wine, tea, snacks, refreshments etc. that were provided in each room was a very nice touch. The hotel was very quiet, all of our needs were attended to, and it was just what we needed after the craziness of Tokyo.

The hotel doesn't have many central amenities / facilities. There was no resort Onsen, gym, etc. (although the hotel indicated that they were in the process of building one). It was also a bit difficult to reach - we had to take the bus (with a lot of luggage) from Odawara station to reach the hotel. There is nothing within walking distance - if you want to leave the resort you need to reserve a taxi in advance or try to figure out the timetable to get picked up by public bus. The hotel rates were also a bit pricey / not the best value. You may be able to get more "bang" for your buck elsewhere.

We had a suite and the room was huge and very comfortable. We loved the private onsen and all of the amenities. From moment of check in felt very taken care of.

The dinner was okay and prefer a buffet breakfast

設備も良くスタッフの方々の対応も気持ちの良いものでした。

特に問題点はありませんでした。

Very good place to relax

The staff doesn’t speak English very well

The onsen and free drinks

Extra charge for orange juice

Exceptional, genuinely engaged staff. Rooms were lovely and the in room onsen was fantastic. Staff mapped out a great one day itinerary for us, which was spot on. Property has its own bridge that leads the road up to the property. Dinner at the restaurant was excellent. We have had three Michelin starred dinners so far, and the Dinner at the hotel restaurant (which does not have a star) was better than all three Michelin dinners. They refunded breakfast cost because we were leaving very early in the morning. They did so without us requesting, which was appreciated. Further, they made a small takeaway breakfast for us to take with us, again, without us even requesting it.

Location was slightly away from the nearest town but secluded peace of mind outweighs that distance. Location is not to be considered as a major issue.

The meals were incredible and the staff was above and beyond friendly. The hot springs in the room were a perfect touch.

If I had to pick one thing to improve I would say transportation to / from the train station would be helpful

From the moment we pulled up to the hotel to the moment we left, our stay at Kinnotake was pure bliss. I would book this again in a heart beat.

Everything was perfect.