Location was great, block out blinds and easy to check in

The apartment had a strange smell

Great location just outside the old city walls. Spacious, well-appointed and pleasant rooms. Fast wifi.

No complaints.

Pristine accomodation, conveniently located only a 10 minute pleasant walk to Lucca Centre. Excellent staff, particularly Rachele. We would stay here again most definitely.

Super location - very close to the walled city and ideally located for exploring the area. Spacious, clean, extremely comfortable apartment. Valentine is a terrific host - flexible, readily available, helpful. Parking was on premise, directly under the apartment. Check-in was a breeze. We were a bit late but Valentine had organized for our arrival, keys were easy to obtain and we got in no problem. We would absolutely stay there again when back in the area!

All was terrific, no issues or concerns. Breakfast was good, but croissants without sugary icing (just plain croissants) would have been better. Hardly a concern. Just shows how good the apartment is. :) Thanks for a great stay!

large well appointed apartment, on-site parking, 3 min walk to main gate of Lucca, nice local shops, good WIFI, daily cleaning

The first morning the front door to the apartment building was locked by key so we had to wait almost 2 hours before reception opened to get out.

accessible for wheelchair user parking lift

-

The room has been fantastic. All new and modern designed; smart home applied, kitchenette and coffee machine available. Very spacious and very clean. Pity that we booked only 1 night The free parking is just in front of the property, easily accessible. We were thankful that we were able to use the parking lot before check in

The communication of the staff has a lot room for improvement. The check in has been difficult and we did not understand if this is the language barrier or the staff just wanted us to behave as they want. At check in we were asked at what time we wanted to get our breakfast served in the room. We said 9:30 and they noted 8:45. Because of the complex check in, we did not want to open another discussion. At the same time, we thought this can be when they will start preparing it. Yes, they woke us up at 8:45 with the breakfast

Staff is really kind and at they really care about their guests Apartments are really nice and comfortable, with space enough for the entire family! The kitchen is fully equipped and really helpful if your stay lasts few days.

Apartment was very clean, you could may be further strengthen cleaning of the bathroom

Service was wonderful, room was spacious. Just a short walk from city walls. Hostess was very welcoming on our arrival. it was great to be able to park at the hotel.

We filled a form for breakfast on the first day that was also applied to the second day of our stay, it could be better to fill in a different form for each day. Coffee arrived cold on both days, hostess should think of a better solution.

Lovely room with ample space and option to self cater. The location is perfect to explore Lucca and the surrounds. Huge and tasty breakfast served in room.

All perfect. Nothing to complain about.

Before discussing the accommodations, parking and the city of Lucca I would like to mention Valentina. She is a young mother, daughter, sister, wife and the owner of this property . Italy should be proud of these woman they handle so much with intelligence and grace. The apartment was spotless in a perfect location the parking was included in the back of the building. You fill out a form for breakfast at a time that works for you and it comes to your room with espresso, juice and amazing pastries! Luca is a great City something is happening every day. So far on our 9 week trip it's one of our favorite places!

Obviously nothing!

location. large room

poor AC. after complain we moved to the second room, but AC can’t reduce temperature below 24degrees:(

it was not soo far from the city center. If you make a reservation keep all the keys, or get an emergency code to the key safe :) After we get a reservation in another hotel during the night (because the keys were lost) the place gave as some extra hour to chill a bit more. Thanks for that :)

Both host were super welcoming, kind a very discrete. Place is awesomely clean, and quiet. We could not imagine better around Lucca, very very close outside to the city center.

We were pleasantly surprised by size of the room and the facilities included. Wi-Fi was great. Parking was easily accessible and safe. Amazing value for money compared to other places. Lucca is a beautiful town with lots to see and do.

The only suggestion as it’s set up for self catering & longer stays us to perhaps offer shared washing facilities.

Always stop of here for the trip down to the South. Perfect as you dont get caught up in the Lucca Traffic, perfect to walk into the city centre.

nothing,,, its always above expectations

Receptionist is helpful and friendly. Within walking distance to city wall. Good for family and long stay as kitchen is available.

Breakfast quality need to be improved. No WiFi connection from Tropical room.

Absolutes Top-Apartment!

This apartment is in a great location just outside the walls of Lucca, with only a 5 minute walk into the old town, but on a quiet residential street. The parking facilities were fantastic and included in the rate. The apartment was very modern, well furnished, immaculately clean, and very comfortable. They provide a light continental breakfast to the room including pastries, which is very generous and included in the rate. Great coffee machine. Nothing to fault really. An excellent value stay.

No power socket by the bed for phone recharging overnight. The rest was all fine.