Room: the pillows were too soft, even piled together, which led to neck pain after a night of sleep.

good facilities in our room,near Santa clause village.

great hotel, nice villas, good restaurant and great staff. but location, despite pictures that shows it in the wilderness, is in the supermarket of the North Pole. yet a great stay.

Everything. The place, the location, the service, the staff. You name it.

It takes in average more than a week to get a reply via email.

Everything was fantastic! Awesome breakfast, lovely room, very clean and new, loved the private outdoor hot tub and the sauna. Good location.

The double bed was two single beds with a gap in between. Not so comfortable.

The food was excellent - both breakfast and dinner. Same menu everyday but can't complain when the quality is there - at breakfast the salmon, both smoked and gravlax was excellent. A good selection. Dinner was excellent also - fantastically prepared fish!! The sauna in the room was better than could be expected!! Loved it!! The staff were great and always gracious and helpful. Villie, Asha, the lovely couple from Spain and our newfound Ukranian friend - all were extremely helpful with whatever we needed.

The stairs in the room leading to the upstairs bedroom were a little steep but had plenty of places to hold onto while descending. No Northern Lights to be seen, but that is out of the hands of the resort!

The best thing about the stay was definitely the whole glass igloo with sauna and outdoor spa. It has all the facilities one could ask for.

We had informed that we are vegetarians. Even then, there was nothing special arranged for us for dinner. We had to make-do with the limited choices in their menu.

Super clean，the staffs are very lovely people.

Dinner is only taste ok.