We stayed for a week and absolutely loved it!! It was a perfect studio for our needs. Location - cant ask for better. Maybe 2-3 mins walk from the station. Really convenient. Shops also very close. Clean and quite modern. We had a balcony which was a bonus and great views of the mountains. Kitchen was very well equipped. They even had a grater! Bed was big and super comfy. Washing Machine available was a big bonus. Train tracks - there is a Gornergrat train track just outside. I saw some people mentioned it. Didn’t bother us one bit. Unless you wanna sleep till 10 and have windows open you will be fine. We slept with no issues.

Minor things. The tumble dryer didn’t work. Tbh there are drying racks and with an extractor fan it dried super fast. just wasted an hour to realise clothes were still wet. Our flat was on the 4th floor. Wasn’t an issue and i knew about it before but If you travelling with someone with limited mobility be aware there is no lift

Location of the chalet was near the Zermatt train station and Gornergrat Station, plus supermarket and other shops. Chalet was cozy, spacious and clean. Instructions to get and return the keys were really easy to understand. Staff was very contactable and friendly.

No lifts in the building. Was quite tough to carry luggages up and down the stairs.

Everything

No warm water for the basin, thus need to wash dishes and face with cold water

We like the location, comfort, facilities, ambience and many more. It is an amazing and sweet place. Every thing is available nearby. The host was prompt and helpful. Would recommend for families

Nothing

A quaint place to stay with easy access to the rail station and the stores immediately around the station. Although the room is "compact", it was a good size for twp people with ample space for our suitcases and other belongings. I liked the fact that a washer and dryer are available for use.

The ONLY downsides were first, my wife (who doesn't walk enough ... ) was challenged by the 4 flights of stairs; however, that is a "personal" issue and NOT a negative reflection on the Chalet. :-) The significant issue was the dryer. The door latch was inoperative and I had to push a chair next to it to enable operation. Second, I could NOT get any heat in the dryer (even after looking up the English instructions "on line"); I am unsure if this is related to the door latch function. Anyway, this should be looked in to (if you have not yet done so).

Brilliant location, just beside the Gornergratbahn station but quiet. The room was spacious and clean with a good facilitate kitchen. Very easy way to check in and out.

Checkout time is too early.

Very nice studio in an excellent location. Short walk from train station. Clean and tastefully decorated.

Stairs were a bit of a struggle since we were on upper floor.

very close to both train stations and a ski lifts. Very close to main street restaurants (Swiss so expensive) and supermarkets - very well stocked and good value.

the mountain railway starts early for sunrise trips

location is within proximity to the train station and grocery store, really convenient

Be aware that there is no lifts, so you will have to lug your luggage up multiple flight of stairs. Also, be careful of the smoke detector when using the oven, as it may trigger

great apartment - huge! Great location

The location is great, just next to the train station and very close to the center. There are shops around for food and everything you need. We stayed in a double room at the top floor. It was clean, maybe not that spacious, but still, it was great! It was very easy to collect and return the keys. We were able to leave the luggage at Hotel Post after the checkout.

If you're not very physically active, take in mind that you might have to walk to the fifth floor.

location, location location!

N/a

The unit was very clean and well equipped. It is close to the center of town and grocery store Nice triple windows provides good ventilation but view is lacking

Four flights of stairs to get to the flat, The Gorndengrat trains passes right under the window every half hour between 6:00am and 6:00pm every day, and it is loud. The shower stall is very tight View of the Matterhorn only from bathroom window

The location is so convenient. Steps from the train stations and grocery store. We did not hear the trains or other street noise. The apartment was clean and well stocked with plates, utensils, appliances, and pots.

Don’t be fooled. There is not a view of the Matterhorn. Supposedly the top floor has a view but ours did not. I expected a view and could have picked so many other properties with a view. I totally felt cheated and mislead. The small print says Mountain View’s but the photos of this property lead me to believe that we had a Matterhorn view. This apartment is overpriced for Mountain View’s only. What a bummer.

The view from the balcony was fabulous

Having to climb 5 floors is exhausting