Manuella greeted us and was extremely friendly and welcoming!

Good breakdown

N/A

Great location. Wonderful staff who kept their positive attitude during a very busy weekend.

No dislikes everything fine

Excellent location with lots to visit in area . Second visit to hotel and did not disappoint. Great breakfast well cooked . Staff excellent and present especially Lucy Lui in the restaurant.

Nothing

Perfect location. Staff friendly and very knowable. Food out of this world and reasonably priced

Na

There were very few charging points in the room. The table lamps still had round pin plugs

it is a beautiful building.and is somewhere we’ve hoped to stay at for sometime.

the alarm kept going off so much so that we ate elsewhere!!

Good location, breakfast and staff were excellent.

General upkeep and bathroom cleanliness. For the price very over rated. The rooms lacked personality. Just the devils in the detail with maintenance and cleaning.

The buildings were pretty. Free parking. Friendly staff. Delicious breakfast

The reception was unmanned when we arrived to check in.

Location, very clean and well presented. Breakfast great and staff very friendly and helpful.

Radiator was still on in May, towel radiator too hot in bathroom. No extractor fan in bathroom. I'm not keen on shower curtains on over bath showers, prefer a screen. TV a little on the small side for the size of the room.

Really lovely hotel which myself and my partner always stay. Breakfast was lovely and really friendly bar staff.

Staff were courteous & accommodating in all areas of the business

Could have a few more coffee sachets in the room

All the staff we met were lovely, and well trained in how to deal with `difficult' customers (I am coeliac); the attention to allergen requirements was impressively proactive. As a coeliac I find travelling sometimes quite difficult but I was impressed with the attention to gluten-free detail here. Also, the location is fantastic for all the delights of the area.

The building is a little tired in some aspects, and not up to all modern standards (single-glazing overlooking a noisy courtyard?). However, it does appear that the management have tried very hard to maximise the `bang for their buck' with more easily changed items, such as furniture, which was good. Sadly the same cannot be said for all the fixtures and fittings, some of which are either bizarrely chosen, or just outdated (tumbler switches for lights and no room thermostat?).

Breakfast was good. Location good straight into High st. We were there to go to Wavenden on the Saturday but enjoyed seeing the village.The staff were amazing as in all hard working and happy, you don't find this everywhere, this includes everyone. We cheekily asked a few how come they all seemed happy to be there, they replied they were happy to work there. Well done to that company.

Can't think of anything 🤔

The room was cozy and clean and very spacious.

There seemed to be a lack of staff in general on the bar and at reception. I had to keep going back to reception as although I did speed check in I still needed to collect the keep card. Also had to wait a long time at the bar due to only one person working it.

Large room with a bath and it was warm during cold weather.

The bed was rather hard.

Room was comfortable and very clean Evening meal was fabulous

Service at breakfast was awful - 40 minutes to receive our full English which was average food at best. The bathroom toiletries had a note on to say if they were removed there would be a £20 charge !! No no no !!

Location was perfect and hotel and staff great. A little disappointed in the limited continental breakfast and one slice of bacon and one small sausage... it was so lovely 2 would have been good!

All was fine but breakfast could have been a little bigger with more choice in the continental.