Overall Hotel is good - location, staff upon check-in and bar staff all pleasant. Location and convenience.

The room I stayed in was not cleaned well, the windows had hand prints and badly smeared. Bathroom had hairs in and around bath Used tissue next to the suitcase stand Mirror in the room smeared Bits on the floor Drinking mugs tasted perfurmed as if cleaned with bathroom toiletries No reaction from the Receptionist when I reported upon check out - simply could not care less about the customer experience or standards in this hotel.

The hotel is pleasant and exceptionally clean. It is situated in a lovely countryside.

The noisy wedding guests on Saturday night shouting at all hours. I suppose that's the risk of a Saturday night in a big hotel.

the hotel was perfectly situated for a wedding we attended 10 minutes away

We had a dirty towel on arrival, what looked like dry blood on it, reception did sort this but it is something that shouldn’t have happened in the first place. The food in the bar is ridiculously over priced for very cheap bought in food and wasn’t served as explained on the menu for either of our meals, we complained and got a drink. We also heard two nearby tables complaining too, one that was waiting for half of their meals, some had come and some hadn’t, and another lady who had waited 90 minutes for a Caesar salad. Also we didn’t book onto the restaurant breakfast because the bar advertised bacon rolls etc until 11.30am but when we went down on Sunday morning the bar seemed closed, we went in the restaurant and they tried to charge us £16 each for breakfast to which we replied we only wanted the £5.50 bacon roll off the board in the bar and they said the bars closed they aren’t doing breakfast. Knowing how badly our and others food had been the night before we were definitely not paying £32 for breakfast so we checked out and went elsewhere.

we upgrade to the ambassador suite was beautiful 😍

afternoon yea needs more love

Dinner was very disappointing for the money and your version of a Creme Brulee was stupid

Great place to stay for the racing at Oulton Park!

Hotel was OK wouldn't say nothing fancy wasnt at all very child friendly staff all very young and I'd sat need alot more training pool amd Spa staff 1 was very rude and unprofessional rooms was ok food wasn't what I expected but overall was OK just abit disappointed

Been training for staff be more child friendly as a whole in the hotel with facility's and food be upto a better standard

Room was very good. Breakfast was excellent and the dinner served at the party we attended was excellent too. Very helpful staff. Nice to have plenty of parking

A number of rooms had room service trays, with food on, outside in the corridor. A number of these were not collected during time we were there.

Friendly efficient staff

The Spa, the cleanliness, and the ambience

Our room was overlooking the spa pool roof which had some noisey extractor/aircon units on roof just by our window

close to Harry Potter Forbidden Forest that we were visiting. friendly staff

couldn’t book any treatments at the spa. Breakfast was disorganised ran out of several items and had to wait quite a while for them to bring more out

Place is run down needs a make over . Same ale on pumps for years couldn’t find the staff on front desk he was in toilet for hour god knows what he up to . Was a nice place once

size of the family room was amazing, gorgeous decorations in the reception area

carpet was dirty/needed hoovering

Ours was an overnight stay, room was clean, quiet and comfortable. Shower was good, and the water was well temperature controlled. All staff were pleasant, front desk was always staffed and friendly. Nice atmosphere and good breakfast. Location for the motorway was good, and perfect for our trip. I would book this hotel again.

The staff were super friendly and the hotel was lovely with plenty of parking.

don't really have a bad word to say

Room was good and staff attitudes were very positive

Disappointing performance in dining room at breakfast and dinner. I have stayed 3 times this year and was hoping it would work back up to pre covid quality. Not happening. Unlikey to go again. Shame because young staff are so helpful just need developing/training.

The breakfast was average at best. Location was fine.

The breakfast could have been better. More choice. The menu for evening meal was a bit low on choice and a bit expensive for what it was.

The room was lovely

The pool was really cold and a bit grubby