We spend the afternoon in Franschoek . the location is nearly everthing.

I loved everything about Pearl Valley Mantis

Very scenic views. Pity we couldn’t play golf as it was hollow season.

Breakfast is good. People staying longer should have more options.

Some additions like toast and juice very expensive. Playing golf expensive. Not allowed to take none golfers with when playing golf. Lots of machines on the pathways, speed of these sometimes a safety risk. If door cards is not working at mantis then you have to go all the way back to the reception, especially at night with the family with you. Gate system not effective. Their are more effective apps or systems that will speed up the process when entering. Kitchen equipped with equipment that does not work.

The views and restaurants aesthetics are beautiful.

The reservations team and reception team really ruined our trip. Despite us having arranged two months before to pay on check in as is the norm for some hotels and they agreed to this, they called and debited our account before arrival. We started our trip in Hermanus and we never keep a lot of cash in some accounts for safety reasons. The reservation manager was rude and border line racial profiling us and not believing that we were in coming and will pay on check in. We got there and the reception still didn’t believe we paid on our way, requesting emails and proof that we paid. I was highly irritated because we will not fly down to Western Cape and not pay for our stay. That set the tone for our stay. The carpets in the rooms are also smelly for a 5 star hotel. The hotel itself is beautiful but they need to improve on customer service and do maintenance on their carpets. They have a stove but it was not working because they want you to buy from their restaurants, so why put the stove anyway??

Es ist eine sehr schöne Anlage mit wirklich zuvorkommenden Personal.

Es handelt sich ja bei uns um einen Golfurlaub und auf der Anlage, wo sich ein 18 Loch, Golfplatz und eine Driving befindet, kann man nur dann auf die Driving Range, Bälle schlagen, wenn man an diesem Tag eine Abschlagzeit hat! Das liegt daran, dass es sehr viele Häuser in der Anlage gibt, die nur für die Besitzer die Möglichkeit haben, täglich auf der Range zu trainieren.

The location is beautiful. Breakfast was good and the staff so friendly. Good coffee.

The first time we had breakfast they didn’t have yoghurt and granola, both were out of stock.

The hotel ,proximity to the pool The staff at the small restaurant ,everything was wonderful They really went out of their way to make us feel welcome.

The bar staff at the golf club. very poor service need to be taught properly how to serve paying customers maybe could learn a few things from Enrico and his team at the small restaurant

Very pleasant experience. Room was extremely comfortable

Nothing