Deutsche TV Programme sind zu wenige. Preise im zu hoch, zum Beispiel für den Hamburger. ( war aber qualitativ ok ).

Location and facilities

Absolutely lovely setting and architecture. Fantastic spa and great bar/restaurant.

The level of English was surprisingly low considering that 95% of Dutch (or people working in the Netherlands) speak great English. Not a big issue but slightly frustrating - apart from that perfect.

Nice hotel close to Vaals and to Aachen, which was the goal of our trip. Very good breakfast. Parking in front of the hotel, which is very convenient.

That's not a castle and it is rather expensive. The swimming pool is relatively small.

Friendly staff that was super accommodating to our requests (cot in the room for our baby, extra pillows, late check-out). The room was clean and the bed was very comfortable. Parking was easy. The location is great for exploring the region. Lots of beautiful walks in the area.

The rooms were very basic and felt a bit outdated. I missed the usual amenities that one would expect from a 4-star hotel. The balcony was a big disappointment as you are basically sharing it with all of your neighbors and have no view whatsoever. The room faced a noisy road but luckily it quieted down at night.

Location, nice landscape, scenery

Nothing

The bed was comfortable, and the breakfast was very nice. They left a nice surprise in the room when i told them it's my partner's birthday. They also left some treats for my dog.

Quiet and clean

Breakfast , location, allows dogs.

Everything

Nothing

Location and feel of hotel. Staff is exceptional. We will be back.

Entrance to walkways in the woods from property was closed.

Dog friendly,nice location

Wellness services need to be booked in big advance before the trip-nothing was available when we arrived:(. Also you need to walk outside to different buildings for breakfast.

The hotel is nice. The nature and the environment is very beautiful. The breakfast was good.

The only indoor activity that we can do was swimming, that is okey but the pool was cold. The bubble bath was not working. The temperature of the water was really low. My 2 years old son likes a lot swimming but he got cold and the last day we didn't want to swim. We had still time but we checked out. And there is nothing for small children, they can make in the loby or in the restaurant a small playing corner with some toys and books for children.

Nice location, good restaurant and bar inside the main building.

Needs some refurbishment, aging structure

Breakfast was excellent. Room was very nice. Location is a bit far from everything, but I had a car so it was ok. Grounds are beautiful.

First class staff. Excellent room amd restaurant.

n/a

Comfortable and spacious hotel. Huge room with comfy beds. Fantastic breakfast with gluten free options.

Pool and wellness area was a little crowded. Also the water machine at the fitness room was broken and no alternative water source was made available.

location was fantastic and the restaurant had really good food.

there is a castle but the rooms are not in the castle. they are situated on a more recently made wing. we didn’t expect that.