La zona de playa y las piletas

el servicio de comida, los resto quedan alejados y no hay comida en los sectores de piletra, ni playa. los lugares quedan alejados. Los resto tampoco tienen mucha variedad y todos los dias lo mismo. Lo peor son las actividades y los shows que realmente son lamentables

El mar increíble una caleta donde es posible nadar y disfrutar de los peces

El personal de bellboy nada amable con tus maletas a la llegada así como en mi check in muy mal el proceso , tardamos mucho y me dieron la habitación equivocada , posteriormente cuando llegamos a la zona y nos dimos cuenta que la habitación no era la que escogimos nos dieron una sin vista al mar y pagamos una premium level ( nunca nos hicieron check in en premium level ) la concierge que se encontraba en la zona no nos da el apoyo menciona debemos regresar a recepción que ella no le toman llamadas por teléfono y nos hace ir con los niños y las cosas que no quiso llevarnos bellboy ( mochilas y cosas de mía hijos ) de nuevo a recepción caminando , muy incómodo después de un viaje largo. Fuimos dos días , en el último día quisimos reservar en el restaurante japonés estaban en ocupación baja , no conoces el hotel y ves el restaurante a las 2:50 pm solicitamos reserva y mencionan debes ir a tu Hotel a realizar la reserva y a las 3 dejan de tomarlas , imposible comer en otro lugar que no sea el buffet .

Las instalaciones en general

El pésimo servicio del personal en general, parece que te hacen un favor.

Todo

El check-in muy muy lento y poca información respecto a actividades, ubicación de restaurantes, etc.

The pools & ocean were amazing. The buffet was exceptional

The place is to big a lot of walking by the time I officially knew the hotel it was time to leave. No AC in the lobby. Some staff not friendly & housekeeping was slow that we didn't have room cleaned at times cause it was late when they wanted to come. Also to far from airport.

Location was great, beautifully organized with tons of pools for kids and adults, sport activities for kids, entertainment through the day, very well organized. Food was always amazing, so many options and choices for every taste or special diets/restrictions. If you did not see anything on the daily options, you just had to ask. We did ask for se few things just a couple of times and everything was prepared within 10-15 min and delivered to your table.

They have great promotions all the time but the only thing that I think they have to do better is have the staff more prepared to deliver the information to the guests. I missed a 40% off on a massage from their SPA (Spa is amazing by the way) because the girl at the booking services failed to let us know upon the arrival that if you book a massage in the first 2 days you get that promotion. So when I went there morning of day three to book a massage for myself and my sister-in-law that came a day after us, I did not get the discount but she did (and that is how I found out there was a promotion). Over all thought amazing vacation. The kids had a blast

the service

to book for the restaurants

Beach

I visited with my family 7 times the hotel in the last 15 years, and definitively its quality was drastically downgraded while the nigh fare was almost double. The buffet food is quite basic and the same every night, the free watersports are barely not available to be used claiming the staff that should be neither any waves or wind to be allowed (conditions impossible to occur in the sea ...), the excellent singers and dancers’ shows were replaced by cheap Karaoke events led by the day time entertainment team, the towels set are randomly replaced missing every time either for hands or baths and the TVs are so obsolete that has no HDMI to connect a Chromecast or computer. In addition, it is quite ridiculous to pay the new tax fee to supposedly support the environment care and the hotel host a dolphinarium with tanks size definitely not suitable to live 4 animals. Last but not least, the reception staff has no clue how to handle reservation issues and the concierge team are useless to help too. In summary, I neither will come back to the hotel nor would recommend it again to friends and workmates I used to do. Hope this recommendation will help avoid wasting an expensive amount of money which value isn’t worth.