Beautiful classic decor, friendly staff, spotlessly clean and fantastic location

Poor choice for vegetarian in evening meal

Établissement bien situé. Les chambres sont jolies, spacieuses et bien équipées. Le petit déjeuner est excellent et très copieux.

Néanmoins il manque à cet hôtel le sens du détail d’un 5 étoiles. Les fenêtres sont vieillissantes et absolument pas étanches, la peinture s’écaille à certains endroits dans les couloirs, il n’y a pas de coton et coton-tiges dans les chambres et les produits mis à disposition se limitent au strict minimum (gel douche et shampooing, pas après shampooing par exemple) ….

Everything. The location was excellent and the hotel was warm, welcoming and everything we expected it to be

Staff were very friendly however the service in the bar area for food and drinks was quite slow, it seemed under staffed. This wasn’t to any extreme degree and certainly didn’t detract from our enjoyment of our stay. The food was great as well.

The location is great for accessing the town. Free parking in the town is great for longer stays. The staff are amazing, super helpful and friendly. The lounge, bar, and restaurant all give the perfect atmosphere of relaxation. The food was fantastic and the drinks available were of a good selection. The room was spacious enough for me and my partner. With the bed and the TV being big and comfy.

The bath was a little small.

I liked the location and the friendly staff.

AVOID ROOM 25 (Cambus O’May) if you want to sleep beyond 5:00am!!!!The room was extremely noisy, being above a kitchen ventilation fan, which was switched on at 5:15am every day. The room should only be rented out to the hearing impaired, aging rock stars and people who can sleep on top of an airplane engine!!!!!! The noise was raised with the staff, and although apologetic, nothing was done to mitigate the noise, which happened every single morning. The breakfast was reasonable at the weekend, but on the Monday, the cold choice was reduced and the kitchen was unable to provide gluten free options. This is supposed to be a luxury hotel, but it was seriously lacking. I would challenge a member of staff to sleep in room 25, with the windows open and also to look at how other hotels do breakfast e.g The Falkensteiner in Belgrade, this should be the standard for a luxury hotel. I am not sure how the hotel achieved 5 star status, I would place it at 3 stars at best. No parking and over priced for a stay that gave a disturbed night sleep. Although I addressed the issue, and the general manager was going to respond, I have had no response. This is not the first time I have been given a substandard room, when booking with Booking.com. I will not stay at this hotel or use Booking.com again!!!

The room and the service was exceptional. We enjoyed dinner at the restaurant and both mornings had breakfast. The food was well prepared and delicious. Every staff member was very helpful and polite.

Nothing

The staff were super friendly and helpful

While the room was really nice and very clean the rest of the hotel was very tired looking and rough around the edges . The main toilets left a lot to be desired , taps loose and not working and the walls were all stained and grubby certainly not what you would expect in a 5 star hotel . There is no luxury in the main areas and the breakfast cold selection was very poor . The glasses were not clean and coffee was terrible. I would say that this hotel has spent the money on the bedrooms which were great but the rest of the hotel is at a push 3 star and is way overpriced. If the bedroom had not been refurbished we would not have stayed . Such a shame as the staff were lovely and the location perfect.

Cheery and helpful staff - regal atmosphere mixed with smart casual - brilliant dining and excellent rooms - wished we'd been able to stay longer

caaaant think of anything