TUTTO

Nothing

Everything was bad. Staff was unpolite and not helpfull, the room is not like the one in the pictures…it is much worse, dated, old and dirty

Location only

There are no clear directions to the entrance…it is only Sol written on the roof of one of the buildings, where they told us we are in the wrong hotel. We were looking for the entrance for 40min. Navigation leads to the parking where they don’t want to let you in so you always go back looking for it. I had to go around whole block by walk to finally find the entrance. Before all that we were traveling 2hs from the airport because of some triatlon since nobody informed us that the street infront of hotel will be closed. So we got stuck for 1,5 hour on the spot which should be 7mins to the hotel, by the car. On the reception they blamed Booking for not informing us about this blocade, saying it is not their job to inform us since we booked through the Booking. Reception staff was extremly rude and not willing to help. I travel a lot but never experienced this rudeness. So, when we finally entered the room, and got to the toilet after few hours of unplaned trip, we found dirty toilet. Never saw this in my life. So, went back to reception to change the room, but instead to say sorry, receptionis lady sent me to end of the row to wait all over again, after like few families who came to check in actually after me. This really pissed me off. It was like 20:30h already, my husbands suitcase was lost, we had to go to buy him stuffs while all shops were closing, we were hungry, thirsty, exausted…and recepcionist did not care at all. So I had to call a manager who was more helpfull and finally gave us a room at very last minute. Of coarse we did not have a time to use our dinner that night…we hardly made it to the mall before they closed it to buy basic stuffs. About the room…it is extremly small, the fridge is totally empty, no water at all, no slippers, no bathing coats, not any single kit… it should be a two star hotel instead. My glass was not washed at all for the whole 5 days while we were there.

Localização e simpatia dos funcionários.

Limpeza dos restaurantes e horario do all inclusive muito reduzido, so das 12.30 as 15.00

Ubicación, servicios, personal, tranquilidad, comodidad, en general todo bien.

Breakfast was very good Very clean

All good

The location / Laura and Juan from reception who helped sort out the issues we were facing / the kids club activities .

The housekeeping is terrible , they barely make the beds and leave the rest as is : dust on the floors and furniture, they also never clean the bathroom sinks or used glasses / the sofa bed is in horrible condition and squeaky , it can barely tolerate a toddlers weight / the staff is overall rude specially the reception and pool staff , it’s almost like they have instruction to interact with guests in a hostile manner / our room had an issue with the Ac which was resolved after two days and one sleepless night and many calls to the help center / the colony of ants on the bedroom Floors comming out of every door corner /

localisation face à la mer

trop d’équipement dans la chambre avec un lit bébé c’est pas top.. table et fauteuil en trop chaise en plastique dans le balcon manque de yaourt au buffet