Restaurant..

Public areas were too cold. Bedroom was also difficult to heat properly. Hotel under refurbishment so looked in poor condition on arrival.

The view from my room across the docks and solent was really impressive.

The hotel was having extensive renovations done when I arrived. There were no proper signs directing me to reception. A large part of the car park was shut off because of building/demolition works, which made it very difficult to park up and/or stop in Reception. I was woken to the sound of drilling, banging and building work, then as I was about to take a shower, a gantry appeared in front of my window on the 6th floor, with someone painting, so I had to close the curtains! Only one lift was working. If such extensive work is going to be undertaken, the hotel should either be closed or guests advised in advance, so they can make an informed booking choice. My room was clean, but like the hotel looked tired and dated.

Hotel antigo, precisa ser atualizado

Os funcionários são pouco cordiais

L’emplacement !

A l’exception de Karol, qui fait un travail remarquable à la reception, ces collègues sont assez déconcertantes !!! Aucune aide dans les demandes, refuser de prêter une agrafeuse avec dédain, ne faire aucun effort pour satisfaire le client, j’avoue reconnaître que trouver de bon collaborateurs depuis le COVID ce n’est pas simple, mais la, a l’exception une fois encore se Karol, l’ensemble de nos agents depuis reception ont été en dessous de tout !

Lovely room overlooking the Solent. A lot of money has obviously been spent since our last visit e.g. on the room/lifts, and the presentation is extremely pleasant. Had dinner and next day breakfast - both excellent.

The price was right at the top of what I was prepared to pay, and I wouldn’t return if it rose further.

View and how clean comfortable and roomy it was

No issues

Adequate

Location good for cruise terminal

Lift available at times