excellent facilitates.

spacious and clean

excellent location for shopping at. the Bicester village good gym facilities with on demand spin class when no classes on spa very busy so need to book ahead spa packages appeared good price good selection of Elemis bio tec facials and massages available food and drink reasonably priced and cooked well staff excellent and helpful

thought the restaurant looked a bit tired

I came with my daughter, the staff were very friendly and made us feel welcome. The room was comfortable and spacious. Lots of choice for breakfast. We had dinner in Grays lovely food, great service, and welcoming staff. We made full use of the spa facilities & booked treatments for extra pampering.

It was a little dated, in the restaurant could do with a makeover, the food and staff were amazing, just the decor could do with an update.

Gym facilities and staff excellent! Equipment is first rate and plenty of it. No excuse for not leaving fitter than when you arrived! (:-)

Bar area is interesting but somehow lacks atmosphere - is a little stark - could benefit from alternative lighting and less 'functional' furniture.

Price of the hotel inc breakfast was really good value. Some aspects of the hotel are tired but the lovely enthusiastic staff fill this void sufficiently for a one night stay for a convenient location at excellent value.

Room / Spa/ Breakfast / Staff , all great.

Restaurant Menu was very limited, and no table d,hote so did not have Dinner, but no problem with Breakfast .

staff were friendly and the hotel was very clean.

the swimming pool was a little cold and not enough Sun loungers.

Nothing. the staff was pathetic and very rude. they were harassing my girlfriend. we requested for late checkout which they agreed. we paid for the late check out still they were behaving below the standards and very rudely. can’t recommend this hotel to anyone.

everything, especially the spa

nothing not to like

Good location, plenty of parking, friendly staff & great spa area

Nothing to complain about.

the location. and we have been serve and entertained by the staff properly.

it was very disappointing. we have been serve by a different staff and she was so grumpy. we will never return again. we came back because of the great customer services we have received the first time but we will never return again because of the appalling services the 2nd time.

(Hot) Breakfast was very poor . Was cold and undercooked) no expense appeared to spared regarding the quantity of food products available but would recommend cooking & serving fresh which would also reduce amount of waste.

Room was freezing upon arrival, took hrs to heat up ! Reported to reception upon leaving

Great spa facilities. Friendly staff, tidy food too.

Sadly, the steam room was out of order.

facility like the heated pool

staff wasn’t as polite or courteous. we needed an extra blanket as it was very cold and they couldn’t even provide it.

Steam room in Sauna was broken which disappointed us as we came for particularly gym, pool and sauna. Hope it will get fixed soon for other customers who come to the hotel with same purpose like us

spa food

Christmas party guest being loud

the staff were very welcoming and friendly

the rooms were dated and tatty looking, colours were bland and the room was old looking. mattress was uncomfortable and so were the pillows. air con was noisy but as it was also the heater you could not turn it off in this cold weather. you had to walk outside to get to the rooms which if you were going to the spa wouldn’t be ideal. no dressing gowns or slippers were available to move from the room to the spa either and you would of had to walk outside to get there. restaurant was dark and dingy only one waiter nothing very special and very expensive. I wouldn’t put this as a 4 star hotel.