only one coat hanger. £6 for continental breakfast. when l stayed here before in 2022 it was a cooked breakfast sausage/bacon etc no milk or hot water in breakfast room. could not have a cup of coffee or cereal and NO STAFF AROUND to ask I stayed here in September last year and lifts not working. 9 months later LIFTS STILL NOT WORKING There were workmen in the corridor doing work and there were cables and rubbish all around

Hotel with no other facilities that was advertised like bar restaurant and pool

The hotel dated no other facilities that’s was advertised ie bar pool restaurants

Nothing.

Bar and pool permanently closed. I big need of a clean, or massive upgrade. We have been since informed it is being used to shelter refugees and homeless people. I feel cheated as i was looking forward to a nice night away.

free parking and warm

it’s filthy, the bedding is old, the walls have faeces on, there is bodily fluid present on the carpet, we found a unexplainable blue pill on the floor, the door doesn’t lock properly on the room and basically the only people that are fit for this hotel would be prisoners

The location

When I booked it said the Greyhound did paid breakfast and food. When I got there it was closed till further notice, I was informed rather to late that the property has been taken over and they have decided to close the pub and other amenities till they decide what they wanted to do with them. I was then informed that the hotel part was actually housing homeless people. Whenever I went back after work there was no correspondence from the staff on the desk at all after thr 1st night

nothing . it’s a hotel for homeless families that the council pays for. my friends stayed in the same place they had to be moved and then only paid £45 I paid £89 . room smelt of cigarettes . awful.

Staff were helpful at the front desk. Bed was comfortable.

There was no hairdryer or toiletries in the room. (including soap!) The bath took 40 minutes to run due to poor water pressure. Breakfast was very basic continental. The pub was shut so no food or drink was available in the evening. The room was tatty with marks and stains.

clean bedroom.

looked tired and had tape over floor to stop carpet raising in numerous places. No heating at night so arriving after working a shift at 7pm my room was cold as it was cold outside too. so couldn’t warm up properly. had to sleep with more clothes than normal and socks.

Nothing

No food, no bar just a poorly maintained hotel on the verge of closure

Very nice staff.good location

No bin in the room

amazing location, near Pennington flash and other hotspots. 24 hour reception, the staff were really nice. Bed was comfy and a good size. the view of the field we had from the room.

The bath was stained, not a big issue as we were only there for the night. there was renovation work being done meaning we couldn’t have breakfast. This was not a big issue due to the location. The hot water in the bathroom sink was far too hot and would burst out. We put this down to the renovation work being done. We were not informed prior to our stay that the renovation work was being done. It did not affect our sleep but it would’ve been nice to have the heads up that this was happening.

Nothing.

Terrible place. Checked out within 5 minutes of arriving and demanded a full refund

Very understanding with a booking error and was happy with the service

the lad on the desk was fantastic couldn’t do enough to help us but problems were beyond his control

very dated, tele never worked, homeless people living at the hotel making lots of noise slamming doors, in and out of each others rooms kept us awake until 5a.m, we had a free room upgrade (executive suite from standard double) when we arrived they’d swapped us back to a standard room as someone had phoned from the council and requested the bigger room but the homeless person never turned up so they reluctantly swapped us into the suite. we stayed at this hotel before lockdown with the kids and enjoyed the pool etc it’s now like a different hotel all together full of drunk abusive homeless people.

Dog friendly, wi-fi, free parking

Bar and restaurant closed. One member of reception staff couldn't answer basic questions including "where can I buy something to eat locally?'

Radiator didnt work in my room and it was 0 degrees, had to ask for another duvet, and in the morning borrow a heater to warm the room up enough to be able to have a shower. Was on the road side of the hotel but could hear all the traffic, was no drinks machine so unable to get a cold drink in the eve or morning so had to leave the hotel to get a drink. Also the fire alarm went off at 6.30 am then just went off after i got up to get dressed. The room i had was very old and dated.

absolute hell! in ever way … I’ve tried to get my money back the hotel haven’t even responded. the staff didn’t care when I was there

dirty, smells of urine, uncomfortable, no food/drink available at all! no friendly staff, con webs in every corner, my sons asthma got bad, I had my my 6 month old baby n pram n no lifts available, mattress about 80 years old n folded when pushed springs have hurt my back, crispy towels, stains everywhere bathroom stank of urine, draft in window from cracks, pub part shut down, pool run down n out of use. staff told me on arrival that they do t take cash or contactless so I’d of been stranded if I hadn’t have been able to send my partners bank money n use his card. I’ve cried so much I just want my money back. my 3 children should never have been forced to stay there but I had no choice I’d traveled far … the hotel are ignoring my emails

From the minute we arrived we were made to feel so comfortable. The host Andrew was so laid back and welcoming. We'll definitely go back. I recommend the cottage pie. Beautiful setting with a great walk for the dog. Bring your own beer

Nothing

This booking is misrepresented. If we had known the pub was closed and the condition of the rooms we would never have booked it. It is totally run down and should be closed. Not fit for anyone to stay in. We are looking for a refund as we never slept a wink . We complained to the manager on site but to no avail. I will have to consider seriously about using booking .com again if this is the calibre of you accommodation. Michael

The hotel was extremely run down, stains on walls, enamel peeling off bath, stained and damaged headboard

We never got 1 as the bar/restaurant was closed and we were not aware of it until we arrived

The room needs updated and sorted out as dangerous electrics stains on carpet holes in wall bathroom fan not fixed to wall I would like a full refund that’s how bad I think the place is how do I go about that never go to the greyhound hotel

absolutely nothing

was told on arrival that they had just been taken over and they have closed the pub adjacent to the hotel and closed the restaurant and swimming pool, and was told the hotel is the only thing open but no facilities will be offered when I asked where do we eat I was told there is a Bp garage over the road, the guys at reception did not have any idea it was happening, I felt sorry for them do not book there if it was £1 a night I would rather sleep in my van