property was in good condition, lovely garden and facilities

the queen and king beds were far too hard and need a thick mattress topper to ensure comfort, particularly when you already have back issues. this actually spoilt my trip a bit as I had to sleep in the single bed.

Amazing value for money, really friendly housekeeper greeted us with the keys when we arrived. This properly is massive and really spacious, interestingly designed with semi outdoor bathrooms and a large garden and patio area with pool.

We had a bit of trouble finding the property in our car as it’s down some very narrow backstreets, we had to have a local walk us to the property as the car couldn’t fit.

Yini house keeper amazing And grounds man great too Location good Yini making breakfast and dinner for us was the best food ever. Amazing fresh

Why would you only have 8 towels for 6 people .. No towels for the pool so you have to use bath towels so silly Not enough drinking glasses not one set of 6 so we could not have a toast to each other The cloths line is broken can’t hang up towels to dry or wet bathers Need small table and 6 chairs inside so if it is raining there is somewhere to eat Put ceiling fans in bedrooms so guests don’t use the air conditioner all the time as save money Air conditioners very noisey Main bedroom toilet leaking This is feedback to make our stay 120 out of 100

the Staff was really friend and helped us with every problem! was a really nice stay!

everything was nice

The property is so spacious

When we arrived, no one was there. So we tried to call the contact number that available on the app but the number is unregistered. We waited for 20 mins under hot sun didn't know what to do. Luckily, the cleaning lady just happened to passed by the place so we waited again for her to grab the key. Then when we entered the property, they were really not ready. They hanged their laundry inside the house so they had to moved it, some areas weren't clean enough. So we told her to prepared the house and clean but she refused and said she already cleaned earlier but we insisted then she angrily accepted which is a very weird reaction since we are the aggrieved party. Not long after, the manager came apologized that they weren't ready then made excuse that our book was last minute. But we book a night before and THEY CONFIRMED, so NO EXCUSE acceptable for this! The next morning, we left early morning to see dolphin and when we came back, the cleaning lady and the gardener ALREADY INSIDE. We were so surprised cause no one informed us that they were coming. The cleaning lady wait us to open the house then proceeded to clean. THIS REALLY MADE US FEEL UNCOMFORTABLE! We only stay for 1 DAY, why didn't wait for a few hours for us to checkout? So while we were sitting on the terrace the cleaning lady dusted the table that we are clearly using, she indirectly telling us to go. It was so weird and uncomfortable so my friend told her to go and clean later. We told her we checkout on 12 PM. Then on 11 AM she came back again, standing next to the gate looking at us waiting for us to leave. She is so weird and creepy. And need to be teach about hospitality. She was so unfriendly and really bad at communication. WE RENTED PRIVATE VILLA FOR THE PRIVACY BUT WE DIDN'T GET ANY PRIVACY. REALLY DISAPPOINTED! Too bad cause the property actually has a really good potential. But if people experience this thing, no one want to come back ever again.

Lovina was beautiful, very friendly people. Yenni was lovely and helpful. The pool and gardens were amazing!

The beds were a huge disappointment, along with the bedroom furniture. The bed frames were old and rusty and the mattresses and pillows were highly stained and the bedding had seen better days! sorry we've stayed in Bali for a month and stayed it some beautiful home-stays for a fraction of the price and the beds were beautiful! It was also situated in a dark area, a torch was required when going out on an evening. I was also quite nervous as the wall surrounding the villa is edged with glass shards! The neighbour had barbed wire around his! We expressed our concerns to the management company who said there were no issues, although we were advised to padlock the gate overnight and when we were out for the day. I also expressed my disappointment regarding the beds and they said they would pass this on to the owner, I have contacted them several times and they have said they have passed it on but we have not had any confirmation of this. Its a real shame it is a lovely place, it wants some money spending to update the furnishings.

Very comfortable. Great pool and gardens. Great staff. Well looked after.

English language satellite TV limited to one channel.

Well kept property and very cosy. I had a great time with my family during our stay in Villa Kelapa. Yenni is a great cook and it is recommended to try out her cooking to have a taste of Balinese food. Friendly staff and very close to the beach.