Location

They rip you off they charge us 18 euro per glass of trash orange juice in the morning When we already head backrest included in our booking that didn’t stop them for charging us extra for everything Bottle of water in breakfast ( all included and paid already ) but the charge us for it

Family atmosphere with top notch facilities. Open through the end of the season

staff very friendly; nice amenities; great location; good breakfast

not much; it would be good if we had a look or experience of the igloo pod

I’m sorry but I never write a review but I’m doing it. And it’s going to be a real nasty one ., I’ll never remove it even if they offer me a discount. We stayed over 10 days at their 4 bedroom suite which cost us over euro41,000. For this amount of money, we’re expecting good service, good staff, good process at check in, good concerige service. Prior to check in we had arranged a number of bookings eg ski lessons, airport transfers with concerige via email which was all initiated by us. There was no proactivness from the hotel at all. After check in,there’s no reminder to the guests to summarize our schedule or our bookings.. this is where the chaos starts. Bookings with the ski school was miscommunicated, overlaps of ski lessons as a result we are left being charged cancellation fees. Names of our kids at the ski school were made wrong, age were mixed up for our kids, horrible experience for my kids too as the instructors told them they weren’t booked in. The worst of it all is our bill. Towards the end of our trip, because we had two different families at this stay, we had asked them to separate our bills. The family that left earlier had clear their bill. They then tried to charge us again for what was owe - over 3,800 euro. They tried to charge us an extra night of the hotel which is over 3,000 euro (but our entire booking was already paid via booking.com). There was a random 250 euro dining bill put to our room which was not ours. The bill from the ski school was wrong, charged us extra (obviously!). The last 3 days of our stay, we had received a new invoice with a different amount .. I had them all printed. I’ve never experienced this at any other 5 star hotel. What’s most disappointing and frustrating - with all the back and forth with reception on the bill which clearly there is error on their part, not one apology! Every time I called to try and explain, they just kept interrupting, justifying and would not listen to the guest.

thanks for your support on the Igloo

People at ski room and restorant were very friendly and experienced.

The staff go above and beyond, even when there are some mistakes make or hiccups occur you can see the difference between real 5 stars and not in how the staff are proactive in solving them and to meet and exceed guest expectations. This is the type of place you want to come back to.

What can I say? There are no words to describe the excellent level of customer service, the staff were absolutely brilliant. When staying 5 star I often find staff a bit stiff and formal. Not here. Here, they were personable and down to earth, whilst still addressing me by name every time I saw them. The bar staff were so friendly and knowledgeable, the reception and concierge staff went over and above as did the ski hire staff and shuttle drivers. The shuttle bus was brilliant, as the hotel ski in, ski out was a bit steep for me. They dropped me off, right to the lift, and picked me up from the same place. You didn't need to book it, you just turned up at reception and off you went.

The steam room could have been turned on a little earlier.