La localisation, la gentillesse du personnel vis-à-vis d’un enfant de trois ans, et spécialement celui qui s’occupe des chambres qui a répondu à toutes mes demandes, et le sens commercial concernant une réclamation (chien)

Flux de la douche très faible malgré un contrôle

Nice room, clean, good breakfast (but maybe a bit expensive), the swimming pool is a real plus

information about the roads closed due to the 20km of Brussels running competition on Sunday. One person said it was no problem at all, the other said we might wanted to leave as soon as possible not to get stuck.

Friendly, helpful multilingual staff at Reception, lounge, housekeeping and restaurant. Answered all our questions and always happy and polite when assisting. Great breakfast options, wonderful cocktail bar in the evening. Decor in lobby and restaurant was fresh and modern. Aircon worked perfectly during the hot 33C weather. Good location, close to public transport and grocery store. Pool was clean and the kids made ample use of this facility.

L’accueil du personnel

Rien

Das Fitnessstudio und Schwimmbad sind wirklich sehr gut!

Sprachkenntnisse der Mitarbeiter

L’emplacement

Les femmes à la reception, vraiment pas aimables. Le room-service, la reception m’a conseillée de descendre chercher mon diner au restaurant. Donc autant diner en bas…

Great breakfast - lots of choice, hot and cold options.

Being told by a snooty receptionist that parking wasn't included with my booking even when shown confirmation from booking.com, then took a photo on her phone so she could investigate the mistake with booking.com. She eventually came back, forced a smile, and told me I didn't need to pay. Cold swimming pool unlike our last visit.

Le restaurant est très classe et le personnel très professionnels ...

Au fur et à mesure l'hôtel se dégrade niveau accueil ( personnel hautain et non professionnel.... ) Louange très médiocre quelques olives carottes et gyosas ....

Good location for what I needed

Tried on many occasions to contact the reception team prior to arrival phone just rang and rang ultimately just getting cut off reception team were ok but blamed it on low staffing no time to answer phones I also text them and emailed them no answer shocking service really from a professional hotel chain. That said I was upgraded after complaint so the did try to appease me. The really bad stuff was the stink in the elevators and restaurant and car park basement was sickening awful smell can’t be described yuk

Luxurious hotel, comfortable and glamorous room, really nice leisure facilities (pool and sauna). Overall wonderful stay. Highly recommend.

Only negative is that hotel ask for a £50 deposit upon check-in to cover any costs which arise- common practice in nicer hotels but prefer this to be made clear beforehand so we could have budgeted for this.

It was a very bad experience... When I went down to do the check-out procedures, they refused to give me the insurance money, and the employee told me that I have to pay the money for breakfast, even though I paid for two rooms including breakfast, and this is evident in the reservation and the exorbitant amount that I paid, but this employee asked me with all The insolence of money again... A very bad experience, lack of politeness and theft of money... I do not recommend it at all

It was a very bad experience... When I went down to do the check-out procedures, they refused to give me the insurance money, and the employee told me that I have to pay the money for breakfast, even though I paid for two rooms including breakfast, and this is evident in the reservation and the exorbitant amount that I paid, but this employee asked me with all The insolence of money again... A very bad experience, lack of politeness and theft of money... I do not recommend it at all

Nice room, comfy beds. Really enjoyed the big bath and the clothes line over the bath was really handy as we got drenched on the way there.

It needs to be advertised that there are adults only times for the pool. We only booked that particular hotel for the pool for our kids but arrived to find it was too late for children to be allowed in. I'd have stayed somewhere cheaper otherwise. Would have liked a recycling bin in the room, proper spoons and more pillows.

interconnected rooms brilliant choices for Breakfast taxis were prompt in the mornings kids enjoyed the pool

scaffolding outside our room and not being informed We tried to have a nice family meal on Friday evening but the music was unbearable we asked to turn it down but it was still loud I couldn’t wait to leave

Excellent heated indoor pool

AC did not work. No one seemed able to fix it.

I liked the breakfast but personnel told me I could choose for 20 or 25 eur and I took 20 and in the invoice later they wrote 25 eur and the lady was wondering about the choice given??? She then sugested a refund of 5 eur.

Parking of 29 eur and breakfast NOT included in the rate of more than 300 eur!! Finally I had to pay 358 eur for 1 night! Not recommendable at all!! For a single night, that is really too expensive. Plus I was told twice that they will include parking and suggested twice I should ask at check out and the then the lady st check out said, nope, there is nothing I can do, Brussels is expensive…

What a varied selection at breakfast! The location is very convenient for meetings at the European Parliament buildings.

The slippery floor at the pool.BThe

The staffs are quite nice, especially Mr Jallal, who came and asked if I needed any assistance with my language.

The manager was quite strict about check in before 3 and late check out.

plus de transat

ras