Excellent fare with a splendid range of food on offer. Exceptional.

Welcoming, comfortable and great food

Clean and modern - great exec lounge very friendly lady in there serving breakfast

No pool

The staff were absolutely brilliant! All of them, from check in to bar to restaurant to housekeeping. Thank you to all. Bed was really comfortable, food was lovely.

Mainly the issue with getting notes under our room door after 10.00 pm when we were in bed, and then again about 5.30 which woke us up....something about our 'credit facilities'. Never worked out what that was about. There was an issue where we went to check out where we had the cost of the room on our bill which had been booked and paid for in advance via Booking.com. We then had to wait while reception sorted out the problem, but all really friendly and helpful; however, it was quite embarrassing standing in reception being questioned about our 'credit'! Staff were excellent though and really helpful and apologetic, so thank you again. Maybe you need to look at your procedures for collecting your payment from Booking.com? In advance of the customer's stay? We also had an issue ordering drinks at the bar, the barman said we had no credit facilities, but we had prepaid £50 on our debit card. Your receptionist, I believe her name was Ella (but not sure), quickly resolved that....I believe it was just a technology communication problem. Also had a minor issue with excessive noise from a private party ( I mean, we like parties, but this was really excessive and rowdy) whilst sitting in the bar having a drink prior to dinner. We considered changing our dinner reservation and going elsewhere, but one of your restaurant staff quickly resolved the issue by talking to the party and we were able to enjoy a lovely meal there. Things go wrong in life, but you have brilliant staff who just sorted any minor issues with good grace and friendliness. Will definitely stay again, and will definitely recommend you.

Location was ok, great parking.

The pillows, too soft, bathroom wasn't clean enough, had to go buy wipes. Bath tub way to small, atleast a walk in shower is better. The Aircon decided to work sometimes a long with the heater. Should have 24/7 facilities to clean drinking water. (Most hotels provide this) Found gone off food in my fridge from previous person that stayed there. Horrible.

Lovely reception. Beautiful building. Spacious room.

Bed wasn’t very comfortable. Stayed extra large bed but was 2 small pushed together.

Pool was closed and restaurant only offering bar meals.

breakfast was excllent, an inviting selection of both pre-prepared and cooked-to-order dishes, nicely presented and frequently topped up by the attentive staff so that everything was fresh and appealling

I would have liked to have known that there would be a compulsory parking charge ahead of discovering that at check-in. It seemed to me rather penny-pinching to charge £3.50 for guests at a £135/night hotel, barely accessible by anything other than private vehicle, to park in the empty acres of out of town parking lot surrounding the hotel.

Stylish architecture Good ambience Nice dinner Friendly helpful staff Very comfy bed and pillows

Only one dressing gown and pair of slippers Mould visible in wash basin overflow Bedroom had a jaded feel - time for a refresh!

Spacious

Lack of information WiFi ambiguity - logged in but it came up with a £6.99 charge Nothing to inform when cafe would be open and until what time for breakfast No info re use (or not) of leisure club

Well staffed all helpful and friendly (assume there is a good training policy in place)

breakfast was good, room was fantastic, bed very comfortable

Easy to find , lovely place. Clean , comfy.

The heating fan could be turned down but not off, the heat can be controlled but I’m a light sleeper so the whirring disturbed me going to sleep.

Lovely hotel and close to M1

Modern, clean with good facilities. Decent breakfast.

Air-con not effective. Toilet flush a bit dodgy.

Location and parking Size of room and bed Choice of food at breakfast

Slow to respond to minor issue with the room.

Fire alarm ringing in the middle of the night

Well situated, good parking, car park barriers suspended, strong reliable wifi now free, good facilities, nice decor, pleasant staff

Brighter lighting in the room. Couldn't fault anything else.

Room larger than expected. Iron and board used. But no list of programmes for the TV. Also, no facilities for IPlayer etc.

Just TV programmes, no facility for films etc. See above

it was beautiful and clean

lovely rooms great breakfast selection

not a lot just not a 10

The room setting and arrangement

Bin was not emptied and there were still debris from immediate past occupants in the bin.

Constant noise all night in the room. It was not coming from any extractor or electrical appliance in the room. It was external of the room

Room,breakfast was very nice

Nothing