The hotel is very well run, everything just works. If something doesn’t, they will attend to it. Impeccable cleanliness. High quality breakfast food. Well run spa area.

We had weak and unstable Wifi in our Hotel rooms. Especially frustrating for video chats.

convenient location

a bit expensive

Location is excellent for the lift.

Poorly maintained (elevator doors screeching so loud they can be heard in room, extractor fans broken), dated interiors (no power sockets by the bed and only one socket in the entire room), lacklustre breakfast (small selection of deli items which often ran out, and ran out of boiled eggs on 3rd morning, ostensibly because the egg boiler broke - no cooked egg options), and wellness/sauna is so small you won’t get to use it unless part of a large group, which will otherwise hog the facility (they’d also run out of towels by 6pm and there were no staff to replenish these). Reception is in the other building across the road (connecting tunnel at -1) and only staffed mornings and evenings. Some single rooms are located adjacent to the elevator shaft making sleep impossible until everyone else has gone to bed, and all face the street and the loud church bells that go off every 15 minutes. Room is too hot to sleep and an open window invites in the noise of the bells and cars. Double rooms have nice views but again are too hot and also suffer from a lack of amenities, for the price. In general overall feeling was that it’s overpriced and understaffed, and does not offer hotel services, more like self catering rooms at approximately hostel level of quality.

Brilliant location, super clean, great wellness spa, Local amenities across the road, main ski lift across from guesthouse. No hesitation recommending.

Breakfast options were fairly limited, Ski gear storage was not secure at all. I had to keep my grear in my room as a result.

located 2 min from gondola, so convenient. 4 person room was massive. breakfast was great and very convenient. sauna facilities were good and hotel bar / restaurant were good.

The room was small and cozy. Had plenty of storage space from a large wardrobe (coat hangers provided) to 1 or 2 bedside draws Strong wifi Fantastic bar loved the atmosphere and the overall decor that is in the Arena Lodge in which you go to pick up your keys to your room. There is a sign on the front door of the Guesthouse to let you know that the Lodge is where reception is. The building is directly across the road with the names painted on the building. GO TO ARENA LODGE FIRST TO GET YOUR ROOM KEY AS THAT IS WHERE RECEPTION IS. There is a tunnel that links both ARENA Lodge and Guesthouse. The food was top notch! Less than a 5 min walk to/from bus stop and Flims ski slope. Food, shops etc all walking distance. Town was very quiet Staff was very friendly and informative LAAX App I would recommend downloading during your stay. Keep track on how many vertical meters you have done, where you went, unlock achievments that give points and can claim rewards. Fun competition with friends, purchase food and tickets to name afew things. Great views Great decor very cozy also downstairs where you walk in. Nice breakfast that had a nice variety. Free tea and coffee Sauna (Usually closed during quieter periods but can ask to open) Parking Friendly Locals Cloak room for ski's, snowboards and boots

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loved that it was so close to the lift! super friendly staff! very nice breakfast!

interior was a little old. the blinds where a little to thin(not completely dark at night)

The room was spacious and sunny, had a cute balcony with a view of the mountains. The location is excellent, 3min walk from Arena Express ski lift. Beds and pillows are comfy. You can use the coffee/hot water machine 24/7 and prepare snack or sandwich in the kitchen area. Grocery store is very close. The staff is very friendly and helpful. The hotel has an underground garage. The bathroom cosmetics are really nice, there are even ear plugs in the room! Breakfast is basic, but fresh and tasty.

There was only one socket in the room that was usable with a converter. The bathroom is quite outdated (but still v. clean, including the shower curtain). The ski room is in need of some fixing. These were just minor things though and overall we had a great stay.