The staff was amazing. It was so relaxing and the amenities were great!

Nothing, it was great.

This was such a great find. We had never been to the Arima area before and we loved our stay here. We splurged and booked the rooms with open air onsens and it was fantastic! Loved having the espresso maker in the room (not standard in Japan) and the open living space.

Everything was perfect

I enjoyed my stay here so much; the service was top tier! Being a 5 star place, it’s a bit on the pricier side, but I completely understand - you get what you pay for, and that is definitely a 5 star stay. Friendly and accommodating staff, with a free shuttle service for all their guests. The private hot springs were so relaxing and I liked how the booking system for them worked. I don’t think they have small rooms? I was one person, yet the room I got was basically the size of an apartment, with the mountain directly outside my window. My room had a futon mattress, which was made at a time of my choosing (between 6pm and 8pm), and I actually liked sleeping on it. Overall, I loved my experience here, would come back one day!

Great private onsen facilities for hotel guests. Service was excellent.

I wish the website was a little clearer that all guests can book private onsen facilities...and I wouldn't then have booked a room with an attached onsen bath.

Food was stellar. Property was concerned about meeting our dietary restrictions but managed those admirably. Presentation, variety and quality was excellent

Absolute amazing stay, beautiful location, helpful and friendly staff, nothing was a problem. Shuttle service was excellent! Hotspring we’re so rejuvenating and everything needed was supplied.

nothing it was fab

service is great , onsen is fantastic!

The private onsenis perfect, you can book it for unlimited times of use during your stay. The atmosphere and view are great as this hotel is located at the high end of the town. The shuttle service provided by the hotel made the stay easier if you are getting there via public transport. All the staff members are nice and very helpful.

Some equipments are bit old and not in their perfect working order. Going to arima onsen via train requires a lot of efforts as you need to change 3 times even from Kobe.

nice onsen

overpriced for the quality (850€ for a 2 night stay), stains on the ceiling in my room, poor restaurant recommendations, dated interiors (especially for the price)

Amazing onsen! Loved that we could book private spas in such a luxurious hotel. And the town is quite fun to walk around during lunch time.

Apparently you have to order breakfast and dinner a day in advance. If you don't, the hotel will not feed you nor will you be allowed entry in their restaurant. WHAT!? Also, the nearby town has very few breakfast or dinner places (its more of a lunch town) so our anniversary dinner ended up being onigiri (rice balls) from a convenience store. Totally ruined the romantic vibe. Also, the hotel staff would not speak English, so my wife had to translate everything. This lead to miscommunication. And yet, during checkout, I heard the staff speaking English to a different guest. WHY WERE YOU HAVING MY WIFE TRANSLATE EVERYTHING IF YOU SPOKE ENGLISH THE WHOLE TIME? I wish I could have rated this hotel a 10. But after my experience with the (lack of) breakfast and dinner, and the staff treating my wife like that, I simply cannot.

Private hot spring! Very great dinner! The welcome fruit is very rich!

Slightly expensive! Restaurant service is a bit grim!

Very kind and thoughtful.

Yes, I enjoyed it a lot. It was very thoughtful to give us more rice because we have kids.

Quality of the onsen water appears to be good Staff were helpful with questions

Given the high rating, we had a lot of expectations with this hotel. The biggest gripe we have is the lack of communication about dining options before our stay. There were NO dining options in the hotel as it was completely booked out. No in-room dining options were available either (citing COVID as reason). We were given a few options nearby which were mostly booked out as well and have to settle with whatever was left. We stayed here because we thought we could be in the hotel for everything. This was a big disappointment, given the price.. as we we didn't feel the age and condition of the room justifies the asking price. Secondly, onsen is 100% private only. There's 8 to choose from, but I felt a little restricted by the 45 minutes session limit, which means you have to get out of the onsen and book again. You cannot make multiple bookings at once. During peak periods.. you will have trouble booking slots, which means you cannot realistically relax more than 45 mins at a time and have to go stressing out booking another one. Overall, the experience just didn't live up to the expectation as compared to a true local onsen hotel. It almost feels like it's designed for foreigners new to onsen, which it may well be. I would come here just for the onsen on day trip.

we visited here every year, everytime visiting here, all is good.

The property was amazing, great service & amazing facilities would absolutely recommend. The staff were amazing particularly Justin who was exceptional always willing to help & go the extra mile. The onsens were exceptional & well maintained.

nothing

so elegant and relaxed