They are accommodating and provides options if I wanted to upgrade or down grade. I also think this is one of the best location. Its near the convention center, the main tourist area and the access roads at the side and back.

This is the second time I stayed this year. The first year I stayed, we were served the free breakfast a-la-carte. The second time it was buffet. but I felt the food a la carte is much better with more options compared to the buffet. I was told by the staff that they do buffet if they have high booking. But I don't think it should be a reason to lower the food options. During a la carte breakfast, you have options for a Filipino and I think American or Continental breakfast. Another minor issue is that we arrived early and asked for an early check-in. They told me they will call me if something comes up. They called me by 2PM which is already the actual time to checking so it is no longer necessary. It could have been great if they provided status earlier on. Lastly not all their published number is answered. most of the time it only keeps on ringing.

location is great!

Evetything

Nothing

Location

Size of the room

location and design of the hotel

not that well-maintained. the toilet bowl was not that clean. aircon was leaking. shower was too weak in our room that we had to shower in the other room where my kids stayed. a centipede crawled into our room.

The location was nice. It's right there where action is.

Faulty toilets, dripping and noisy air-conditioning systems. The place could use some TLC.

Besides our sheets not being changed when we d left the hanging sign on the door knob requesting room tidy up outside and a few maintenance issues left unfixed we enjoyed our 7 days in vigan and the hotel. The staff were friendly and helpful.

Maintenance issues left unattended to.bed sheets not changed that needed to be a couple of times after I grazed my knee n left blood stains on the sheets for example

no foot rug in the bathroom