Everything was up to mark specially a guy at reception was so helpful with luggage and everything and room was warm even in -15 room was warm water was hot in washroom love the Jacuzzi heated interior will surely visit again

Breakfast their was nothing in buffet

Staff were lovely and friendly and made us very welcome. The pool was great with a fabulous view and the food was delicious and Georgian

Close to the road so traffic noise was a little intrusive

הגענו משפחה עם 4 ילדים לשה נתן לנו שירות טוב מאוד שדרג לנו את החדר משפחה לחדר מפנק הנוף מדהים הבריכה מחוממת על הנוף פנורמי. הארוחת בוקר היתה אחלה

staff were rude There is no elevator No phone in the room to call the reception Bad smells in the room

I was afraid it would be noisy, however the rooms that are in the concrete structure (where the restaurant and SPA are) are quiet. The pool was warm and there weren't many people because it's off season. The staff were very friendly. They cleaned every day in a magical way - as soon as we go out somewhere for 10 minutes, everything is cleaned when we return.

Every day the same breakfast - I wanted a little variety. Expensive restaurant. Nearest store 30min away.

close to the Shino lift, view is good, storage for the snowboard, comfortable bed, spacious bathroom.

towels had a smell, not enough electric sockets, not secure window, poor breakfast, too expensive, far away from civilisation and near the road with heavy traffic.

We booked 4 nights with 2 kids one week before arrival. Reviews for this hotel varied a lot but we decided to book it anyway. Globally we enjoyed the stay despite some drawbacks but hey, it's a matter of managing expectations. Gudauri station is still in development, you need to accept some unconveniences due to lack of local facilities. Hotel staff is very nice and does its best to help and guide you (transfer to slopes, help with luggage). Food in hotel restaurant was surprisingly very good so there was no need to go out in the evening looking for a place to eat. Swimming pool (main reason for choice with kids) is big enough, heated and has a great view. Sauna is a great place to relax after a day of ski. Ski pass and rental rates are cheap, snow is great. Mountain view is stunning! So if you are in a right positive mood, really go for it. Some people mention noise from the road, we heard nothing from where we were.

There is indeed a smell in bathroom in one of the two rooms of our family suite but we did not stay in the room long enough to suffer. Hotel is aware of it but there is nothing they can do, it's linked to local infrastructure issues. There is no elevator but we were helped with luggage.

The food, the staff, the jacuzzi (in the suite)

going to the room up the spiral stairs for a big guy is not comfortable. the bathroom is separated from the room, and it started smelling. you could hear the trucks from the room