my parents stayed 3 nights and the hotel did not change the towels in all these days. we are talking about a 4 starts hotel. The second night the alarm went off at 2:30am. Nobody knew what happened, we all thought it was fire. So after this incident the hotel had no consideration with us. Parking very expensive btw.

The property was nice, convenient, staffs are approachable.

nothing, it was a nice stay

Big room, nice outlook. Comfortable bed Spa bath

Worst food i have had for ages in their restaurant Much-vaunted croquettes were flavourless, no shrimp or ham or whatever filling in evidence. Revueltos with ham and peppers was fried egg and chips (!) with ham and peppers on top. Ham with pantumaca was cold sliced tomatoes on a thick slice of bread with dried up ham on top. Execrable.

Comfort of the room, easy and convenient to park. Breakfast was good.

Lifts inconvenient for several suitcases, lights in halls turned off too quickly, but no major problems.

the staff is super helpful and friendly! the breakfast buffet was wonderful

The rooms could be updated a bit, no soap in the bathroom.

extremely friendly welcome. perfect location and great room

nothing.

Peaceful, pleasant views, friendly helpful staff. A perfect situation for a short break.

The coffee from the bar was delicious. The coffee from the machine that came with breakfast was terrible. Otherwise the breakfast was great. The rooms were really clean. The staff was nice and helpful.

We were on the top floor in a room for three. The air conditioner couldn't quite get the room cool, which was tough since it was VERY hot and the festival was going on, so with the windows open, it was very loud. This would not have been an issue, I don't think, if it had not been a festival weekend.

The hotel was in a great location and the staff was very friendly and helpful.

Breakfast was very good but food off the menu for dinner just ok.

Reasonable location, and free secure underground parking, which is good in El Escorial.

Quite dated hotel, with basic breakfast.

geographical situation

cleanness

very bad experience!

no parking available no air conditioning when 40 degrees outside!!

Staff, location and restaurant

Location. Breakfast on the terrace.

Parking!

the location the check in staff room immaculate

the restaurant at lunch the waiter was slow 1 1/2 to get our meal which was cold and wrong then the waitress was less then helpful when I saw her heating up a meal in a microwave we should have left in 50yrs of working and living in spain it was the worst meal we ever had

breakfast was included, who knew. Everything was great/

Can't think of anything.

Our expectations were led by the information on the hotel website. This was not a 5-star central Madrid hotel, but our room was a good size, clean and comfortable. The staff at reception and in the restaurant were extremely pleasant, courteous and helpful. Breakfast was good and we were well-looked-after at dinner in the evening which we greatly enjoyed. The hotel provides covered, secure parking, albeit at a cost, which was useful for us. We would recommend this hotel and would certainly be happy to return.

The hotel was fine; it should just keep doing what it is doing and maintain the standards.

Reception staff good. Breakfast excellent. Room clean, but a bit stuffy and I was unable to operate the air-con, which may have been down to me rather than a faulty system. Bathroom a bit dated with no walk-in shower, but certainly acceptable for the price we paid and the shower itself was good.

We were unable to have dinner in the restaurant because there was a concert with an admission of 15 euros. We were offered a table on an outside terrace, but many people were smoking which would have made eating unpleasant. It was a shame as the many rice dishes on offer looked interesting and the following morning’s breakfast in the restaurant was excellent. We had our dinner on a smoke-free ouside terrace at a wonderful Italian restaurant in the old town just 5 minutes walk away, so there was no problem in the end.

The location was fine, given its closeness to the palace and monastery.

The day staff were especially friendly but the night manager needs a reprimand. When I awoke in the middle of the night at a four star hotel I did at least expect to be able to find some water in the room, something at most two star hotels provide even if nothing else is given. I called the front desk and instead of trying to advise or help me man on duty laughed which made me upset. So, I haven’t got much choice but to get dressed, in a state of semi sleep, and walk in the rain to a neighbouring hotel to buy a bottle of water. the experience didn’t leave a good taste in my mouth as you can imagine!

Stayed in a Twin room. Spacious and warm with large clean bathroom including hot-tub style bath. Friendly staff and smooth check-in process. Excellent location and quiet at night. Reasonable value for money for a proper hotel room.

Staff were very helpful when approached but could have provided more information, e.g. wi-fi code, up front.

Location: next to the monastery of Escorial Staff: very welcoming and nice. Room: nice and spacious. Small balcony. In the winter, you can have either heating on or extra duvet from the closet. Bathroom: nice and spacious. Even a stool is there if you require.