Staff were very friendly and helpful. Terrace bar is lovely with a beautiful view over the river. Breakfast was very good, lots of cooked options on the menu and good selection from the buffet. Cosy room with good view over the river. Clean bathroom. The bar is very busy but we didn't hear anything from our top floor room.

Parking can be difficult especially with a larger car in some spaces in the hotel car park and its full by early evening. Room was a little small, there are bigger rooms than ours in the hotel. No lift, that wasn't a problem for us but could be for some guests. A fan is provided but rooms might be too warm on hot days and the window can only be opened a couple of inches. As other guests have pointed out, not a lot of drawer space but this didn't pose a huge problem and we don't pack lightly!

Modern quiet room room with good view

No electric car charger or access to socket to charge car

Views and breakfast

Parking

very clean, friendly, lovely room, lovely breakfast, brill location. will be back.

nothing all good.

It's a beautiful location but enhanced by a really friendly atmosphere, lovely river view room and great food. Can't fault it.

Nothing

views from room was amazing. staff really friendly and easy access to the town.

breakfast was a little dated

location and breakfast

no Wi-Fi the whole time calked reception and was fobbed off TV was not working due to previous person fiddling with TV ( called reception , poor attitude but the caretaker was lovely saying that I wasn’t an idiot and not my fault

Setting overlooking the River Wye Very friendly staff

Everything was 5 star.

Nothing not to like

The food was very good and the service excellent.

The room was musty when we arrived. Needed fresh air. No useful drawers in the bedroom or useful shelves in the bathroom. Hanging space and hangers were minimal.

Very friendly staff — good food

I have stayed at the royal for many years and always had a single room and the single bed has always been a larger single but this time it was a small single and very uncomfortable

Loved the location. All staff were very friendly and helpful. Must mention Carol who made our breakfasts/ mornings better with her positive attitude . ☺️☺️☺️ the hotel and room areas were very clean 👍👍👍 I would defo visit again .

Parking can be limited during busy periods. Water pressure around 7-7:30am was bit weak.

Great service from all the staff. Waitress Carol at breakfast was a hugely happy start to the day

Breakfast was VG, Staff friendly, view from the room excellent

unfortunately one of the steaks on the Saturday night was tough and had more grissle that you would expect. Bathroom was tired

Food was very good and quite good value. View from room was lovely! Staff were all very helpful and friendly.

Furnishings in bedroom and dining room were a little in need of refurbishment. Light in dining room was dreary.

The staff could not have been more attentive! They were all incredibly friendly and made me feel welcome. This was much appreciated being a lone traveler, especially on Valentines Day when they were fully booked with lots of couples.

Not a big deal but the bin in my room had not been emptied from the previous guest. I also struggled to open the door to my room but got there in the end.

It’s location at the top of the market town looking over the river Wye. Being built as a hotel in 1837, came with history (documented that Charles Dickens frequently stayed there) Free hotel car park a bonus.

Nothing.

Room was of a decent standard, cleanliness good , staff excellent ( very welcoming,) wonderful views from the outside terrace .Food of a good quality both at dinner and breakfast.

Booked two rooms four months in advance requested to be close together but they couldn't have been situated further apart which was disappointing to say the least..And certainly affected our overall enjoyment. Bathroom in need of refurbishment, noisy smokers outside our immediate area until 11.30pm. Guests upstairs from our room had television blasting at 5.45am in the morning.

Good nights sleep in comfortable room with suitable bathroom Breakfast was excellent. I particularly liked the choice of Continental or cooked breakfast.

Dinner menu only pre-prepped pub food Loo seat in bedroom 5 slid about!

the location was excellent and tbe staff were very friendly and helpful

the decor was a bit dated but somehow it did add to its charm

Special thanks to Carl, very nice stay!

the staff made us welcome from the moment we arrived. the view over the Wye river was outstanding. we booked a superior room and it was.

nothing