Always clean and pleasant

The general cleanliness of the hotel was excellent, I stayed in room 214 and there’s some dirty marks on the walls near the main light switch, the bathroom is showing visible signs of grime, but other than that the hotel was very clean and the air con throughout the building and inside the room was excellent. The location is perfectly situated in the old town also.

I checked in at 04.30am Sunday morning, should have been Saturday evening however I was delayed flying in from France and then delayed further at the airport by a few hours. Upon check in I paid the amount requested. The guy at the desk explained I would pay 99euros less than the original total as I missed the first day, evening, night because of my delay and it was on the hotel. Excellent start, I checked the next day and the amount taken was correct minus 99euros. It wasn’t until I arrived home the day after I checked my other bank and they had taken the 99euros. I contacted them on booking and the hotel said it was a misunderstanding and the hotel wouldn’t honor this, despite them telling me they spoke to the receptionist on duty and I was Misinformed by three member of staff. So they did admit to my surprise they said I wouldn’t pay this amount, but took it out my bank anyhow. I contacted booking and they wasn’t interested at all, they placed me on a long hold and came back and said they tried but the hotel wouldn’t honor my refund and if there was anything they could have done they would have, however, the hotel later messaged me again saying booking had contacted them and if booking wanted to issue the refund the hotel would accept there decision. I’ve used booking for years, I travel a lot, I use booking a lot, I’ve never had a problem, never needed to contact them, until now, and they simply don’t care. As for the hotel, I explained I never asked for a refund, I was happy to pay the amount upon check in, but when I’m told by the hotel they wouldn’t charge me as a goodwill gesture for my late arrival for them to then take it from my account without my consent is disgusting. I was also half board in the hotel, I tried breakfast the first 2 days but couldn’t face just bread in the morning anymore.

The location for sure. And the staff were very friendly and helpful.

There is no tea or coffee making facility in the room. Also a lack of ironing boards.

Quiet room Great location

Great location, excellent lady on check in, terrific location.

bathroom, quite cramped but clean room.

staff all lovely. spotlessly clean location good. had a lively balcony with beds

bathroom was difficult to manoeuvre. food selection not to our taste

We did not eat breakfast at the hotel as we aren't early risers, but a few of the girls took advantage of the hotels cafeteria on the ground floor that offered take away coffee and croissants. They brought up to the room and enjoyed on the balcony

We should have asked for extra pillows. One pillow not enough in most of the groups opinion.

location friendly staff

couldn’t get English tv channels on tv

friendly staff. great place to start the day with a coffee and snacks. very clean rooms.

Nice clean rooms with a great shower. Staff were friendly and very helpful.

good value for money and perfect location

bit noisy from the street as we were on a low floor but if higher would be better,breakfast was a bit cold but good choice.

location and cleanliness plus the staff

bland lukewarm food

I was very disappointed the room had no tea or coffee to make a cup of tea or coffee and did not have have a glass to have a drink of water I did not get there till after one o'clock in the morning and wee had no tea or coffee all day

Not good enough no microwave no fridge no facilities for making tea or coffee you would have thought you would have thought the four people do you make a cup of tea at night-time

The location was good, all the meals we consumed were if good quality.

The general size of the rooms were poor, even when looking at ones with a balcony. The bedroom hallways had no air conditioning, so it was a major difference when leaving your bedroom to travel by lift to a lower floor. The storage space within the rooms was also poor. The bathroom size was excellent.

Fantastic value and food very good.

great location and very clean

bed was a little hard

The location is just around 3 blocks to the beach and the staff is very friendly

I think if they put a mini fridge in the room would be great