Room

overall room was comfortable. breakfast spread was great. pool is awesome for my kids. beach was clean and private the staff was friendly and accommodative

the room i was staying in, the water temperature was constantly hot, hard to control it. but we managed

Basically i loved the room, they are big, gorgeous, love the couch, the basic amneties in the room. It is superb. Not to mention the view from the room, its the best. The toilets are very well maintained. Love it. Secondly my wife enjoyed the SPA session. She mentioned the staffs there are really friendly and their massage service are great. Definetly will book for their service again on our next visit.

The one thing i dont like is at the 'Pool'. There arent any lifesavers on duty but a super annoying uniformed security guard! He kept wiseling and wiseling which is very very annoying! The management have to remove the unfriendly uniformed security guard and replace with a life savers like many other reputable hotels do. The security guards are unfriendly, could not understand basic english (respond by sign language), rude (even to my kids) and most of all keep annoying with the wisel very loudly, i couldnt have a peacefull mind relaxed bath in the pool with my kids. If an area is found not suitable for kids to play, improve it by placing barriers so that the childrens unable to cross over, not by placing super annoying uniformed security guard that kept wiseling every few seconds!! Not happy at all with this.

If can expand the swimming facilities and include go carting near the ATV area.

Nil

I liked everything The place is magical And nature is wonderful Relax and calm The rooms are clean and new Of course, this isn't my first time coming here as its name was Swiss Cardin Move now to the DoubleTree Hilton Hotel They are ambitious and have updated, developed and made it more advanced I loved the hospitality given to the guests as a welcome bonus They are friendly

I won't say I won't like it, but breakfast needs more variety

It was ok. An upgrade from Swiss Resort that I used to visit more than 15 years ago

The Executive Lounge not really welcoming. I was denied entry just because my family and I were wearing sporty lifestyle adidas and they were insisting casual jean like trousers. I was told by reception earlier that the dress code won’t be that strict as long as the guest not coming straight from the pool and gym drenched in sweat. When I visited the lounge second time with wet cloth from pool at 5 pm just to check the other guest dress code, I was offered a seat this time around. The waiter just not consistent in their service and dress code adherence. And I also noticed the other guests dress code were much less casual than I was with sporty clothing.

Kid pools, kids club, comfy room and the breakfast - especially beef rendang & teh Tarik!

Flies in the restaurant. Hotel private beach is :( , water sports activities are on the public beach on the other side.

Staff super friendly and great facilities. Food was always very nice and fresh. Everything was seen to straight away. Daughter loved the pool and kids club - always kept clean too! Would definitely recommend to others and go again!

Food availability in the shop - milk etc for children (especially for when it's needed at night, we would happily buy cartons for the fridge) - they still accommodated and helped us make arrangements for this!

Overcrowded, but the buffet is good

Poorly managed the breakfast crowd

I like the view of the room facing garden and litter bit sea view😃 Ofcourse pool with water park my family really enjoyed

Please upgrade your taste of food Im going for dinner buffet and breakfast food was no taste..Please improved your food🫰

Everything offered during the stay.

None

Relaxing environment

The long road going inside to the resort

The hospitality!

The location. Kedalam sangat.

Ok just nice

Location, too far.. and my room is so hot. Aircon got problem

员工服务很好

只是我住那间房的床有一边会有点塌陷

The pools, the beach

None

The activities for children are well thought of. The waterpark themed swimming pool is a great idea though I think the age restrictions for the slides should be increased from 5-10 to at least 5-12 year olds. The staff were also very friendly and helpful.

The flies though it must be said that they are trying to work around the issue. The signage to the beach is a bit misleading. The flight of stairs led down to a very narrow strip of sand. We had to follow the sign to watersport activities before we got to the actual beach area.

The room was comfortable, and the breakfast was good. The staff were attentive and very helpful.

Too much of fly.

New and clean. Comfortable.

Fly problem though the hotel do their best.

Everything was superb

Monkey walking around

Lovely and relaxing . My favourite spot for relaxing stay. Loved the pool, kids pool activities, outdoor activities and private beach.

Nothing

Everything was great

Some flies flying

Our room was satisfactory with a great view. Very comfortable and quiet with good bedding. Needed maintenance a couple of times for aircon and safe but they came within 5 minutes and fixed the issues. Buffet breakfast provided.

The balcony was too small so drinks at sunset not possible. With both of us on the balcony it was crowded. Couldn't bluetooth the SMART TV to our computer/iPad/iPhone to watch movies. Bikes for rent old and poorly maintained. They need an upgrade so guests can explore the surrounding grounds and oil palm estate. The rubbish tip at the side of the WTV/UTV buggy hire track.

the staff,the linen,the room,pool kids friendly n the bfast

the flies😁

Beautiful view

Nothing

We just love everything about Double Tree by Hilton Damai Laut, from the staff, the room, pool, facilities and dine in experience! Communication was fast, questions were politely replied in less than 5 minutes! Thumbs up for the excellent services provided. We will definitely come again!

Activities offered for guests could be improved. More selection of activities could be added to cater for guests travelling with young adults and teenagers.

like the sea view room, staff is friendly, room is clean.

monkey and flies are annoying, pillow is too thin.

The beach is clean, good to see the hotel employed beach cleaners. Plastic bottles swept up by the sea wave are seen at the golf course end. Removal will make the beach cleaner.

All facilities kids will enjoy are all in double tree. It was amazing and fun! Our room accommodation has a full access to executive lounge which is very much worth it.

Nothing at all

It was truly an amazing experience, and I'm grateful for the wonderful moments spent with my family. My son really enjoyed the activities.

All very good , the chef went out out of his way to make a vegetarian dish for my wife which wasn’t on the menu.

Lack of Vegetarian options for Dinner. It was very remote from towns or shops if we wanted to visit .