Windsor Hills Post Holiday statement 1) There were no pool towels supplied and so it would have been helpful if this information was included in your details of the villa allowing us to be prepared before our stay. 2) There were no small plastic glasses for adults use around the pool. 3) The door lock does not work on the downstairs bathroom. 4) In the Master bedroom the on/off switch does not work on one bedside lamp. This connects to the wall switch so once turned on it is very inconvenient that it cannot be switched off again from the bed. 5) The gutter above the pool needs cleaning. There are multiple plants growing in it and needless to say when it rains water just pours straight into the pool area. 6) The lanai netting has a hole in the screen to the right of the pool which is big enough to allow the local wildlife access to the pool area. Luckily it was just a squirrel during our stay. 7) The lanai netting also has a large split at the bottom of the screen at the front of the pool which is low to the ground giving the possibility of a snake gaining access. 8) The bedframes in the Mickey Mouse bedroom are a little wobbly. 9) In the same bedroom the bottom drawer of the cabinet beneath the TV was broken. 10) The shower screen in Bedroom 2 does not move smoothly on the runners and almost slides out on opening and closing. 11) The paving stones both sides of the pool are very uneven and could cause visitors to trip and injure themselves. I can supply phoographs to further explain points 5, 6 ,7 and 11

This house didn’t have any big bells and whistles and was basic compared with other homes we have rented. It was clearly in need of upgrades and maintenance as a home that had been regularly stayed in and had high turnover of guests since it’s construction in 2005. Examples: air hockey table didn’t work, all home windows frames that we touched were either jammed or broken, visible water/ceiling damage above the kitchen (which was below an upstairs bathroom). There was no garbage bags and little toilet paper,hand soap,dish soap and other little essentials missing upon checkin and forced us to run to the store almost immediately after arriving. Bring towels-there we’re very few of those for our part of 10. The pool seemed to not be filtering well and had a lot of residue, hair and sand that I can only imagine were from previous renters. The good thing is that it is in a great location to theme parks and has a Walmart basically across the street. The gated community was very nice and they picked up garbage daily. All of the appliances worked and the home fit our needs overall-just basic with no frills.

Lovely property in a great location and clean but in need of a bit of tlc especially the water damage in the kitchen and the uneven paving around the pool

Property is what it advertised. Clean and in a great location. Have stayed in Windsor Hill many times. Getting very busy in that area.

Had a wonderful time great location pool was was great actually saw an alligator behind the house in the pond

The house is beautiful. The kids loved having TVs and Netflix in their own bedrooms. The common areas are awesome with playgrounds and community pool. Game room was fun but we didn't use it much. There's some water damage on the ceiling in the kitchen. Important to note so that you don't get charged for it. It was there when we arrived. One thing that didn't bother us, but other renters should be aware of, is that although the house sleeps a lot of people, the coffee pot will only brew around 5 cups. The only adults in our group with my wife and I so it didn't affect us. I paid in advance for pool heat and sent messages to the host ahead of time to make sure everything would be ready. I also inquired about the previous reviews stating the netting around the pool was torn. I was told all was well, repaired, and would be ready for us. When we arrived - the pool was dirty, the water was cold, and the hot-tub did not work. The kids were VERY disappointed about the pool, and after 25 hour drive I was VERY upset about not being able to relax in the hot tub. I immediately sent a message to the host, and it took them almost 2 days to respond and another day to get the pool maint guys to check it out. The maint crew identified the heater was broken! Apparently nobody bothered checking it like they said they would. Additionally, I had been LIED to about the netting around the pool - there are still big rips in it that will allow bugs in. Ultimately we were able to use the pool and hot-tub only 2 nights out of our week-long stay. The host refunded only the heating cost for the pool. I could have saved a LOT of money by booking a property without a pool for 5 of the 7 days. VERY dissatisfied with the length of time it took for the host to respond to my inquiries, the fact that I was lied to about everything being fixed and being checked and ready, and about the entire situation surrounding the pool.

Best location for this size of house in Windsor Hills! Beds were all very comfortable, TVs all worked. The house was a little “tired” but when we saw the prices of the comparable sized houses in Windsor Hills and saw that they were significantly higher and newly renovated we were prepared for it to be a little worn. There were a few small items missing that we would have expected with a rental for this length of time - like a dish drying rack, a laundry basket, alarm clocks beside all the beds, and very short on hangers - but otherwise it had what we needed. A few things broke while we were there and the manager was quick to respond and ordered the repairs right away. We had such a wonderful stay and were very comfortable and happy in this house. Would definitely rent it again!

House was great, clean, spacious. Pool was fun for the kids after a long day at the parks. Maybe some fans in the bedrooms would help, but otherwise a great stay!