Great location and spa

Nothing

This hotel is NOT a 4-star hotel. It is self-catering flats with a whole list of rules and regulations along with your stay. The only point in favour of the hotel is the location.

Everything. Maintenance of the facility is needed. The door mechanism was stuck several times, and we could get in. The staff are only available 8-10 and then 15:00 to 17:00. I pre-arranged my check in time at 13:00, and nobody was there to receive us. The hotel number was not being answered at all. We had to do a lengthy "stock take" when we finally got our key. The shower does not function and we told this is the way it is. The shower also leaked when used. Departure was even more horrendous, as very high charges are levied if you don't leave the flat in the same condition as when we arrived. Again, a "Stock take" had to be done on departure. The Front desk person refused to cancel my deposit and told me to go, all is OK. I will NOT recommend this property to my worst enemy.

Fantastic family place, swimming pool amazing. everything was so clean

not ski in ski out

Despite having called us a week in advance to enquire about our arrival time, the apartment was not ready. Why then call? The apartment is apparently superficial cleaned with an enormous amount of dust in the bathroom, on top/behind/below furniture etc. Being a spa hotel, it was surprising that it was charging additionally for simple bathrobes. And the staff did not seem to have the faintest idea of the area they were serving (the address of the hotel itself, the opening hours and locations of ski pass offices, just to name a few).

CGH Résidences & Spas started out great, and we have had great stays in the past in Tignes and Val Morel. Le Cristal in Alpe d'Huez was well below standard on all parameters. We cannot recommend Le Cristal and will be staying elsewhere when we next visit Alpe d'Huez

Very central position to the amenities and very close to the slopes

Two very small things. The layout of the building meant for a long walk every time you wanted to leave (can’t do a lot about that) The pool and the hot tubs were to cold. Both the pool and the tubs could have done with being 2c warmer to help aid those tried legs.

Location very close to connecting lift to ski resort. Clean, nice appartements and an absolut brilliant wellness zone with haman, saunas, jacuzzis and a pool, which we liked a lot after skiing. Personal are very helpful!

The checkin process on arrival day was a nightmare. Checkin was stated from 17:00. after a long drive from Switzerland with two children we had to wait 2 hours in the lobby because our appartement wasn‘t ready for checkin.... please change this - to a 4-star checkin!!