Staff were very friendly with great care for customers and service (exceptional breakfast made with lots of love)

The hotel is quietly situated a short walk from the city centre. It has a lovely pool and very helpful staff. Breakfast is served in a pretty courtyard and includes some interesting mexican specialities.

breakfast great, lovely pool and rooms. welcoming staff. it was an oasis of peace and calm

no it was lovely! be aware the parking garage was not on the premises but we ended up parking on the street it was safe!

personnel were extremely friendly and helpful. Great breakfast. Oasis setting

Hot water was sometimes difficult but generally ok.

staff were exceptional

a little distance from centro

All the staff were so friendly and helpful! Maria and Diana at the front desk helped us so much with restaurant reservations, figuring out tours, contacting drivers, etc. The breakfast was delicious -- fresh fruit every day and a wonderful hot breakfast option! The breakfast ladies and gentleman were the best!

it was a great -- no complaints at all!

Super friendly and helpful staff and delicious, satisfying breakfast. Of the 5 places we stayed during our week-long trip in Yucatan this was our overall favorite, and we were very happy with the other 4. We were able to park on street opposite of hotel and found walk to main square pleasant

Nothing

very nice little hotel with lots of facilities that are not standard and greatly improve the experience. we particularly liked the automatic, Japanese style toilet. this should be prominently advertised in the hotel description, as should the portafilter espresso machine for self service coffee at breakfast. the staff as well as the owners are kind and professionell, the whole hotel seems to be under good management and in very good shape. the location is safe and in a nice neighbourhood with enough free parking spaces in front of the hotel. 10 minutes relaxed walk to the city centre. we would definitely book it again for a next visit to Merida.