Pleasant staff and comfortable room. Location is excellent just a 10 minute walk to several restaurants. The secure underground car park is a bonus.

Nothing really

Room of a standard of Premier inn etc in UK. Breakfast all was there for continental style breakfast could not fault it. Only used it for overnight stop so I had nothing to dislike.

Lovely little hotel. Free parking . Very clean. Friendly receptionist

Room a little small but not a problem for one overnight stay. Good value so didn’t matter.

We were looking for an affordable stay in Tours and this seemed like the best option. Comfortable beds, clean rooms, and conveniently close to a bus stop.

My biggest frustration was around sustainability! I specifically booked this property as it is listed as a "travel sustainable property" on Booking, and - as a guest - it did NOT seem sustainable. There were PLASTIC WRAPPED disposable cups in the bathroom, MORE disposable cups by the coffee maker, and toiletries like a shoe shine kit that, for a budget hotel on the outskirts of the city center, do not seem like a necessary addition. On top of that, there was NO sign to even put on our door to ask them to not come in and clean our room; I don't think I've ever not had the option to put a sign on my door at a hotel. The cherry on top was a tiny sign by the elevator asking guests to take the stairs "for the environment". Really felt like greenwashing. I'm super disappointed in the lack of accuracy on Booking and not being able to recommend this to clients visiting Tours. (On Booking, this property claims to not use single-use cups - a bit hypocritical to then use *plastic wrapped* *cardboard* cups, and it also claims to have the option to opt out of daily room cleaning, which it didn't.) Sustainability aside, this hotel was too far away from the city center in my opinion. I thought the 20 min walk wouldn't be a big deal but after being on our feet a lot for wine and chateaux tours, an extra 20 min walk in the AM and PM to get back to the hotel (and sometimes mid-day too) really felt like too much. Thankfully, at least the bus is close by. Last but not least, another thing I've not once experienced at another hotel: multiple times throughout our stay the receptionist would stop us to ask for our names and room number. Like they didn't trust us? Or maybe there are security issues in the area? Either way, felt like baby sitting and like we had to "re-check-in" every time we returned to the hotel, instead of coming and going in peace.

Good location.

Diner and breakfast was good

Reception staff were great

The waiter on duty in the restaurant that evening was quite rude. Dinner was self service and we were told to help ourselves, ok until I went to the coffee machine and made 2 cups. Apparently coffee is not included, he made a fuss and said we would be charged, he went to reception to tell them to include a charge and then when we left he followed us into reception and again stressed that we had had coffee and had to pay, all this for about 4 euros

Lovely helpful staff and a very nice buffet evening meal and breakfast

Location, secure parking, excellent breakfast

Nothing in particular

Lovely hotel in a superb location and good value for money.

There were no English language TV channels

excellent location & value. any additional requests we made were met (rooms in same landing, etc). helpful staff. good breakfast.

location is great. breakfast is good. Staff was very friendly and helpful.

Rooms are very small. Bed was uncomfortable

clean rooms

AC not very good… Hotel is not in the centre of Tours

clean

not in centre of Tours and price is a little high considering location

Location was excellent. close enough the city centre to walk comfortably. Staff were warm and friendly, and particularly helpful. Excellent breakfast in a very nice dining room.

Rooms getting a bit aged!

It was difficult to find as there is no name on the front, Had to go in and ask if it was right. Paid for superior room but there was no sofa or coffee maker as advertised. There was only a kettle, 1 tea bag, 2 sachets of sugar and 2 of coffee, 1 original and 1 decaf. No milk. We had to ask for more of each and were given a teapot with milk in. No mirror in the room.

Great hotel, the reception staff is very helpful and allowed me to speak in French and English. The room was clean and comfortable. The location is really good as it’s close to the centre. The breakfast was also very nice and there were many options to choose from :)