Even though the hotel was rather busy during our weekend stay the staff were friendly and helpful. The hotel was close to a major shopping mall .

The noise from neighbouring businesses at night was quite intrusive.

Staff was accommodating

Slow check in/check out

location

can be noisy at times but not irritating.

gorgeous hotel large room and great facilities. my daughter swam every day, the pool really made our trip.

The place, the rooms are excellent specially the breakfast buffet are excellent

Breakfast is pretty good.

Cannot complain of anything

Staff and location.

Noisy and too many people and small pool size.

Close to the shopping centre.

It is close to the party district so it is noisy in some rooms.

The second room I booked was not ready at check-in and we had to wait for more than 2 hours for a free room.

Good location - walking distance to SM City Room - spacious Breakfast buffet choices has a wide variety

Breakfast buffet set-up can be made more efficient

Location, close to malls, infinity pool view at the top,city view at night on 6th floor, child friendly pool. Affordable in-room massage and variety of breakfast buffet.

We checked in late, before midnight, we were suprised that our confirmed room in booking is gone. Their excuse was "system error, overbooking". I booked 1 room for 2 nights and 3 days a month prior of arrival and that happened? It was a bad start. Kids are sleepy and we are tired from the trip and we were transferred to a different hotel just for the night. It was a hassle to be fetched in the morning and transfer back to Zuri. We also noticed that they have multiple events booked everyday so the lobby,restaurant was crowded and the check-in and out is so slow. I did not feel it was a hotel, no exclusivity. Parking is small too. Not worth the price of the room from the experience.

WE HAD PENDING COMPLAIN AND PEOOLE HERE ARE NOT VERY HELPFUL...hotel personnel are very unprofessional and not helpful especially resolving disputes and payment.

Location, service & food

None

clean and comfortable room. great customer service.

noisy neighbours singing terribly outside every night.

Big comfortable room

Check in, crowded breakfast, second breakfast room