I was surprised when I noticed multiple dead cockroaches and other bugs in the house at arrival! At night, there were live cockroaches crawling up and down the walls! We left the property one day earlier as I couldn't stand living with multiple cockroaches in the holiday house. There were no bath towels and linens and we were informed about this, just one day before arrival! The small towels which were available had not been washed and been very dirty. Please do not chose this holiday house.

The view was great and we appreciated the house as the standard in San Remo and Phillip Island us pretty hopeless. I’ll start with the spa as it was the main reason I booked the house. It did get to 37d as promised but it didn’t stay there when using it. If a kind friend didn’t bring 16 hot buckets of water so it was bearable we couldn’t have stayed in it. I’d prefer them include the linen/towels onto the overall bill. As it was, all beds but one had only a bottom sheet and doona. How European, and not acceptable or practical in a hot country. There was very little wood for the fire but they had a great supply of something that acts as fire starters and kindling, and works well. For the size of the house there wasn’t enough living room sofas for everyone to sit. The overall feel of the house is a bit sparse and bleak. The glasses they supplied were a joke. Lucky I always bring unbreakable spa glasses that we could use generally for G&Ts. The few tiny wine glasses didn’t cut it. There’s nothing to put suitcases on or sit in the bedrooms either. Very sparse. They had the main pantry items like oil and S&P. We did get some stunning photos of the stars and Milky Way which wax great.

Yes, extremely disappointing! Property was not cleaned before our stay, place was in an unhygienic state, cigarette buds left from previous tenants, dead bugs, ants everywhere.. The furniture, beds, all surfaces covered by a think layer of dust. (Pictures were sent to management). There is a broken shower in master bedroom upstairs BBQ was dirty and covered with bugs feeding on food sticking to it, but also the bbq igniter was broken. Kids frustrated as PlayStation not working, worn wires and consoles. Kitchen had rusty cookware. Backyard was like a jungle, kids can’t run and play, not as advertised on stayz website! This is not due to rain, as neighbouring property was in great shape. Did not want to return as kids has been waiting for this vacation, we wasted 1st day to get place clean and bought tools to clean up bbq. Management replied the next day to say we have to vacate and they will send someone to clean. We already cleaned all surfaces and hovered the place as we have kids and had to make sure they don’t get sick. I expressed wanting compensation for this situation, he was was rude to say ask me to send the receipt of tools that I got to clean BBQ! What about wasting my time and energy! Then he I gnored all other issues about the property, and only offered to send someone to mow the lawn. When I said yes please send them right away, he was late to answer then advised go to middle of backyard and check if it is dry or muddy and let them know, so they decide whether is it worth sending someone or not! I felt that this communication was very upsetting, a waste of time, and the management is not responsible and unprofessional!! I did not answer this email and they did not follow up; by email or phone. This was such a horrible stay, worst customer service, not worth the huge Sun of money spent for only 3 nights! I highly recommend to avoid this place! I regret going through this website! It is much better when owners are managing/ maintaining their own properties. At least they are responsible for faulty issues and care about reputation of the place, I felt this property management didn’t care about us, or the place, as long as they took their money!

Had some issue with communication. We initially requested their linen service through the Stayz app message; enquired a couple of times with no reply. It was our first time using Stayz and got scared due to the lack of response. A couple of days before our booked stay at the accomodation, we receieved an email with the detail of how to check in; they reported not seeing our message on the app when enquired. Other than that everything has been great. The house and the view are beautiful. Love the heated spa! The open communal area is wide allowing our family to each have our own space while still being together.

We loved it - we would definately come back! The views while we had breakfast was amazing. Unfortunately we weren't able to use the spa because it was just too cold. Hopefully next time! Thank you for the stay 😊

We had a wonderful stay at Alonda house for a short stay. Can’t beat this quiet picturesque location. Beautiful home, perfect for two families. Kids loved the spa on the cold days.

Lovely property and great facilities - spa could have been hotter as it was really cold outside

Great stay (even though it was very windy). Property is amazing and the hot tub is a great time. Fantastic communication and they went the extra mile to help us when we left something at the property. Would recommend!

We were happy overall, but unfortunately there was many ants around the kitchen and bathroom areas. Upon arrival in the evening on Friday we tried to find the starter for the firewood but unfortunately didn’t find any, so it was hard to start the fireplace that night.

Great house in a wonderful area.

The view from the house is stunning, the scenery is so beautiful and it’s a short walk to a magic beach, we loved the house, all was very comfortable and well looked after, thank you, we had a great time

We enjoyed our stay. Everything was great. Second time staying here will definitely be back. The spa was perfect!

Very beautiful property. Happy to come back. only reason is Kitchen equipment not checked. any of the knives are sharp. need more glasses. apart from that all good. Thanks for having us.

Outlook, sunsets and local fauna makes this property a real treat. Our family holiday was interrupted by the need for property maintenance by a handyman on 2 days, a locksmith and someone also delivering a pillow. The 2nd storey is hot as the air-conditioning isn't big enough to cool the whole area and bedroom too hot to sleep comfortably. Down stair rooms are great. Not a good place in warm weather. Spa was great but pool cloudy and needed filters to be cleaned and further maintenance, would expect both to be crystal clean. Better protocols need to be in place to ensure the property is in good order before handing over to the next holiday maker, this is not a cheap property to rent.

Could not ask for more. We are definitely coming back. Thanks so much!!

We had a wonderful experience and really beautiful place for a getaway! House is lovely and we enjoyed the spa/ plunge pool. We arrived on a very warm day so the upstairs main living area and master bedroom stayed hot the whole day because the air-conditioning couldn't meet the warmth and the blinds don't block the sun very well. The plunge pool was set to 36 degrees which didn't help us cool down but we made the most of it and the following day was a lot cooler so that was more enjoyable. Overall we had a ball anyway and we will be back again maybe in winter next time.

Property exceeded expectations. The views were amazing and the private beach was only a short walk away and was stunning. The property was very well maintained and had everything you could need, plenty of space. Would gladly recommend this property and would be happy to stay here again

Great house, beautiful views and the kids loved the pool and spa.

Thoroughly enjoyed our stay. What a lovely home for a holiday. Thank you we will be back!

We had a fantastic stay at Alonda, we all enjoyed it very much. The house was beautiful with breathtaking views.

Very Clean , spacious , secluded location in calm and peaceful neighbourhood , walking distance to beach with warm outdoor jacuzzi and a small pool. Very spacious lawn. well maintained property.

The property was fantastic. The owners were extremely obliging in having spa and pool warm on arrival. Kitchen kitted our beautifully - didn’t need to take a thing. Amazing views providing a great opportunity to see nature - cows, kangaroos, fox and echidna included.

The house was beautiful, we had lots of kangaroos at the back fence to watch in the mornings and a lovely view of the sunset at night. Great sized yard for any sport activity the pool and spa were really good, beds were so soft and comfortable everything in and out side of the house was 10 out of 10

Has the best summer sunsets in San Remo. Fantastic entertaining upper level and Spa. Perfect location for a quiet and relaxing time.