The property itself is amazing – most notably, the location is direct beach access, so it’s convenient for adults with medical/health issues or small children requiring easy/frequent access to the unit. Maintenance issues happen, and unexpected things go wrong with properties from time to time – this is understandable. However, our experience here was, when things do go wrong, that’s when you learn more than you ever wanted to know about the property management company (when you’re supposed to be on vacation). It’s not what happens, it’s how you address what happens that makes the difference. Unfortunately, our experience was that the actual interaction and tone of engagement with Pristine’s property management is predominantly unresponsiveness mixed with untimely and/or insensitive responses depending on the day of the week, and subsequently, which local team member you might be able to connect with… Additionally, we found that being proactive and actively seeking resolution of any possible concerns completely falls to the renter (again you are dealing with all of this while you are supposed to be relaxing on vacation). For us, this completely mitigates any possible benefit the property could provide. Essentially the first two days of our vacation was filled with stress and worry, and now, two weeks later, we are still in process of trying to resolve one final detail. We loved Mexico Beach and will return there in the future. However, we will never stay in another Pristine managed property, anywhere.

Perfect place for a family vacation!

Good time house a mess

We had a wonderful time and the location was absolutely perfect! Will definitely come back to stay again!!

Literally steps to the beach. Do not have to c

The back door is on the beach and my family enjoyed our stay.

Could throw a tennis ball to the water from the porch. It is a very nicely decorated and very very well equipped rental. The stairs were a little problem for my 89 year old legs, but were no problem for my younger wife and niece.

Sandcastle is a beautiful condo with all the amenities of home. I was especially impressed with the kitchen. It was well stocked with everything we needed to cook great meals. One thing the owners might consider is replacing the mattress in the bedroom on the highway side. It is a little creaky for two adults. Otherwise everything was excellent!

We had an absolutely awesome time!!

Excellent stay. Very clean and very well stocked. Beautiful view!! Literally steps to the beach. Shower was very handy to clean off sand or wash the many seashells we collected. Closest full grocery store is a drive to Port St Joe. Two playgrounds nearby for kids who need a change of scenery. We really enjoyed our quiet and relaxing family vacation.

Our happy place is coming back to life! We have stayed in this little complex for nearly 10 yrs until Micheal tattered it - this week felt like being back at home! Perfect!

My husband and I stayed here for three nights and loved it. We will be coming back here for sure!!

Mexico Beach is a great family vacation spot! We had an amazing time on the beach!