Nice property but need to fix refrigerator , as well as the fixer faucet pipes

Loved our stay at Knotty Pine - Big Bear Lake Retreat! We made a last minute decision to come to CA so my dad could visit with his sister, who was ill. The condo was perfect for the 3 of us--my parents took the main bedroom/bath upstairs and I stayed in the bedroom with the adjoining bathroom on the main floor. The check in process was very easy and we loved the gift of the spices--one less thing to buy when traveling cross-country! We did run into some small issues (the dining room fan was not cleaned in some time, although I don't think anyone stayed there for months; the pool key was missing from the lock box; & the upstairs shower handle fell off) but I must commend the staff at Big Bear Vacations--all issues were addressed quickly and efficiently and we had barely any down time because of them (we did allow the cleaners and plumber to come into our unit while we were not there since we were more than an hour away). I really appreciated that the head of maintenance called my cell phone to give me updates about the shower issue & said if we ran into any additional issues with the shower, I could call him directly. The unit was as described and the perfect fit for the three of us!

Loved our stay at Knotty Pine - Big Bear Lake Retreat! We made a last minute decision to come to CA so my dad could visit with his sister, who was ill. The condo was perfect for the 3 of us--my parents took the main bedroom/bath upstairs and I stayed in the bedroom with the adjoining bathroom on the main floor. The check in process was very easy and we loved the gift of the spices--one less thing to buy when traveling cross-country! We did run into some small issues (the dining room fan was not cleaned in some time, although I don't think anyone stayed there for months; the pool key was missing from the lock box; & the upstairs shower handle fell off) but I must commend the staff at Big Bear Vacations--all issues were addressed quickly and efficiently and we had barely any down time because of them (we did allow the cleaners and plumber to come into our unit while we were not there since we were more than an hour away). I really appreciated that the head of maintenance called my cell phone to give me updates about the shower issue & said if we ran into any additional issues with the shower, I could call him directly. The unit was as described and the perfect fit for the three of us!

Loved our stay at Knotty Pine - Big Bear Lake Retreat! We made a last minute decision to come to CA so my dad could visit with his sister, who was ill. The condo was perfect for the 3 of us--my parents took the main bedroom/bath upstairs and I stayed in the bedroom with the adjoining bathroom on the main floor. The check in process was very easy and we loved the gift of the spices--one less thing to buy when traveling cross-country! We did run into some small issues (the dining room fan was not cleaned in some time, although I don't think anyone stayed there for months; the pool key was missing from the lock box; & the upstairs shower handle fell off) but I must commend the staff at Big Bear Vacations--all issues were addressed quickly and efficiently and we had barely any down time because of them (we did allow the cleaners and plumber to come into our unit while we were not there since we were more than an hour away). I really appreciated that the head of maintenance called my cell phone to give me updates about the shower issue & said if we ran into any additional issues with the shower, I could call him directly. The unit was as described and the perfect fit for the three of us!

So this was agreat option for a group of 6 adults. I loved that this condo offered 3 bedrooms with bigger bed sizes, rather than a bunch of bunk beds, single beds, etc. The condo was cozy, but spacious. They provided some toiletries and most of the basics that you will need for cooking. I would say that the couches need to be replaced as they are engaging and look pretty worn. The housekeeping could also be better; we had to wash all the pots/pans befire using because they were sticky or not properly cleaned. There were cobwebs ans some areas that needed attention, but nothing terrible. Overall a comfortable stay at a great location!

So this was agreat option for a group of 6 adults. I loved that this condo offered 3 bedrooms with bigger bed sizes, rather than a bunch of bunk beds, single beds, etc. The condo was cozy, but spacious. They provided some toiletries and most of the basics that you will need for cooking. I would say that the couches need to be replaced as they are engaging and look pretty worn. The housekeeping could also be better; we had to wash all the pots/pans befire using because they were sticky or not properly cleaned. There were cobwebs ans some areas that needed attention, but nothing terrible. Overall a comfortable stay at a great location!

The property was easy to get to and the check-in was easy. It would be better if we could check-in online or from the property so we didn't have to travel to the office and then back track to the property. The home was clean, but there were cobwebs and neglected dusting that could have been kept up; the upgraded/enhanced cleaning did not live up to the advertisement. The sound between the units was a little annoying. We could hear the family next door.

The property was easy to get to and the check-in was easy. It would be better if we could check-in online or from the property so we didn't have to travel to the office and then back track to the property. The home was clean, but there were cobwebs and neglected dusting that could have been kept up; the upgraded/enhanced cleaning did not live up to the advertisement. The sound between the units was a little annoying. We could hear the family next door.