I stayed with my family in this 2-bedroom apartment, located in a really good location. It was perfect, right in the middle of everything, and the apartment itself was filled with natural light, making it warm and cozy. The host provided us with clear and easy instructions for checking in. Communication was smooth, as we could reach out on various platforms whenever we needed. After our stay, the damage deposit was refunded quickly, which was a nice touch. It really felt like a home away from home for my family and me.

We were not allowed to check-in until 3:30pm. I travel 20 times a year for work and I am in and out of hotels. I have learned what to look for on a mattress to see if a hotel room has bed bugs. I do this for VRBOs as well. I was on vacation with my wife and kids. The master bed had signs of activity. To confirm I wasn't crazy, I sent photos to a friend of mine who is an exterminator. He agreed I should not stay there. I called the host at 5:00pm. The host did not respond until the next afternoon. They claimed their cleaning person checked it out and it was fine. The host will not call you and you cannot call and speak to anyone. You can only send chat messages or leave voice messages. They will NOT call you back. Even if I believed them, at his point, I had already paid for one night at a hotel and was committed to a second night because it was too late to check out. I tried to negotiate something that would satisfy both parties. I purchased the insurance for this trip. The host suggested I file an insurance claim. So, that's what we did. It took 40+ days to get an answer and it was denied. Bed bugs are not covered by the insurance that you buy through VRBO. I then called VRBO about this and they said, "It is too late to do anything to help you." The lessons learned: (1) This place had bug activity in their mattress. (2) This host is unresponsive. They will never call you. They would only send text messages through the VRBO chat and it will often take hours or overnight to hear back. (3) Do not buy the insurance. It was a joke. (4) Do not trust your host's advice and contact VRBO ASAP. VRBO said I should have called VRBO sooner. I just assumed the host was working with me, not against me.

Owners were willing to communicate regarding check-in, deposit, etc. Ad did not.mention that apt was on 3rd floor (very steep stairs). Cozy efficiency apt. Towel warming bar in Master Bath a hidden gem. Alarm system monitoring was annoying but fixed promptly by owner. Overall happy with stay.

Very pleasant stay. Relatively newly renovated. Quiet neighborhood. Clean interior but dirty common entry area. Basic kitchen utensils and cookware available. No spices and no fancy cookware, so not set up for doing extensive cooking. No laundry detergent but basic shampoo, body wash and 3 dishwasher cube included. No washcloths. So overall it's good value for the money and a great location for seeing London. But not a spectacular place.

This apartment is a nice place to stay. However the owner charged me twice for a security deposit and never refunded the initial charge.

Very satisfied!