check in was horrible. Thought I had already paid, but then they wanted half the cost and a deposit. It was in Portuguese so I had to decipher everything. Then they wanted our passport info scanned in. The software took several attempts. I was so frustrated by the time we got there I was almost in tears. The ad said there was a wash machine, there was not. SoI contacted the hostess, the wash machine was in the hallway of the next rental, they sent someone out with a key, went to use the key the next day and could not get the key to work. We also ran out of toilet paper. We loved the area, but will be a lot more careful about who we book with.