El lugar y la buena atención

Man kann Essen aufs Zimmer bestellen, es gibt viele extra Services wie zum Beispiel Kaminfeuer, Massagen, Dampfbad etc. der Jacuzzi war top.

Mir wurden vor Ort 200 MXN mehr als vereinbart abgerechnet. In Rücksprache mit den Verantwortlichen des Hotels wurde kein vernünftiger Grund genannt, sondern 45 Minuten auf mich eingeredet und über Booking geschimpft. Den anderen Kommentaren zu Folge scheint das wohl die gängige Masche des Hotels zu sein um mehr Geld abzurechnen. Damit ich keine Probleme bekomme, habe ich den Mund gehalten, aber ich habe ,ich sehr unwohl im Hotel gefühlt. Abgesehen davon ist das Nachbarzimmer durch zwei Fenster mit dem Zimmer verbunden und sehr hellhörig. Im Dezember war es eiskalt im Zimmer,

Personal de estafa, mala atención por la señora mayor ya que al hacer el pago me dijeron que no fue reflejado y que era problema de mi banco, y antes de hacer la transferencia pedi que verificaran los datos para que no hubiera ningún error, esto fue verificado y a pesar de eso me cobraron una noche de más, de igual manera una exigencia golpeada y a la vez pesada

I would never ever go back. There was nothing I enjoyed. This must be one of the worst "hotel" experiences.

Firstly, this is NOT A 4-STAR HOTEL. It's a house made "hotel"; finding it was quite complicated, they sent us the location, and send us to another place, not far, but since the "hotel" is on a hill, was very challenging. Second, the woman at front desk "proposed" to us to cancel our booking with Booking.com, so we could benefit from more stuff (like a breakfast that was $150 and an expensive massage discount). I told them no, and to continue with my booking. Then, the woman proceeded to add taxes and another tax and a commission for using my card. NO HOT WATER. We arrived at 2 am and my nephew took a shower. Water was cold, we thought maybe it was the time (although in a 4 Stars hotel this shouldn't happen), and I tried to shower at 11 am... WARM water lasted, clock on hand, a bit under 2 minutes. NO SECURITY. They didn't give us a key of the property, only the room key, saying at any time they were going to open for us. They didn't. The door wasn't locked, and we could get into our room, but it's DANGEROUS!!! Nobody awake, no locks, terrible. DUST EVERYWHERE and dead bugs. I got home from my trip with inflammation cause by dust allergy. The coffee maker was so so so dirty; we tried rinsing it because I was dying for a coffee (this "hotel" is very hard to access, so no coffee shops around), and even the offered coffee tasted old. ZERO PRIVACY. We had the room immediately next to Front desk, so they could hear ABSOLUTELY everything, I felt watched.

Not much to like about this place!

Location and parking are difficult to access, reception by staff (or lack thereof), cleanliness (or lack thereof), the overall appearance of the grounds seemed as though it wasn't ready to receive guests, and value (way overpriced)!

The room was nice but that was the limit of this stays "good"

The staff were absent and inattentive to guests. They are tricky with their pricing that doesnt match what it says online. They are currently under construction and they fail to disclose that huge fact on their website. Dining and room service are so far below standard i dont understand why they waste their time or the guests. At night they lock guests in and provide no exit. In the morning we had to message the manager to exit the property and had to crawl over the wall or be late for tour.