We reserved based on the photos which included a couch and balcony. The apartment we received was much smaller with a galley kitchen, a juliet balcony and no couch. I revisited the photos on the listing a couple of days in and contacted Kasa. After communicating with them for a few hours, they acknowledged the misrepresentation and provided a 20% discount, and after more conversation, an upgraded apartment for the rest of the stay. The apartments were basic but generally what we needed for the stay. The building is in a fantastic, walkable location with nice amenities. Customer service was good, but the apartment should have been correctly represented.

I wish there had been local channels on tv. It was comfortable and I felt safe.

Booking through Kasa was very easy and extremely helpful. They provided step by step directions prior to checking in and out. As for the property it was immaculate. We got great use out of the fitness center, a dry cleaner is also on the premise of needed. Unit came with washer and dryer and the location to downtown, river walk, restaurants and subways was perfect. Highly recommended stay.