Beautiful hotel with beautiful staff, the rooms were big and very clean. we took the all inclusive and there was a variety of food and restaurants. Alisa from customer relations welcomed us to our stay, she was informative, kind and patient . We had an amazing vacation, didn’t need to leave the hotel :)

The service at the snack bar was very bad, the cashier was rude and unpleasant.

The hotel was very nice. Although it was a big resort, the room was exceptional large, and the services felt very personal. Tui had various activities and day tours, which added more adventure on the holiday. The indoor heated pool was excellent. We also had a taster massage, which was amazing, so I will recommend the spa

The evening entertainment wasn't the best. The live singers at the lounge bar could have been better. We enjoyed the 21:30 show, but that was the only event for teenagers and adults. They have a lot of outdoor Pool area, unfortunately we went on the still chill season, and as the pool was not heated, we couldn't enjoy the outdoor pool.

Caldera palace is a place next to the beach. Stuff and all the people who are working are very professional and are doing every minute all that makes your staying even more beutiful. Food in the resort was delicious, all the program during the day. Especialy thanks to our Consierges Vanessa and Alyssa! We will come back for sure!

the rooms, the location, the food and drinks, the evening shows, the scenery and of course the staff.

the pools were a little too cold, too much of the pool are just for adults and not great info on the property, food, mini bar etc on arrival.

Great hotel, right by the beach, great for kids! Had an amazing time and would go back again

Food and staff fabulous

No cover on balcony or sun loungers

Cannot tell you how much I enjoyed my stay! I only stayed one night to due to a quick visit to analipsi. Everything was 5* from the room, to the food to the facilities. Staff are outstanding!! Quick check in and room was ready early. Can't wait to come back for a week next year.

Everything was amazing couldn't fault anything.

The rooms, food and hospitality were amazing.

The splash pool could do with improving.

entertainment very poor. live music advertised daily but didn’t happen, I guess that’s a post covid issue.

amazing

the AC was hot

The room was big, the mini bar and tea making facilities were refilled every day. The chambermaids did an excellent job of keeping the rooms clean and fresh. The bathroom was great and the terrace outside the room was a delight. The pool bar staff were excellent.

The food was dreadful apart from the breakfast (not the dreadfully cheap cereal, that was very poor). Fish kept warm under lights becomes rubbery and tasteless. The "theme" nights were just one or two different dishes to the usual offering. Flavourless vegetables and overcooked meat are not a good combination. We attended a wedding at the venue and we sat in sweltering 30 degree heat for almost two hours. Despite the restaurant being directly opposite not one bottle of water was bought over to us. As soon as the ceremony was over my Wife went and asked for water to be supplied, she was handed 5 small bottles of cold water for 40 plus guests. Not one member of staff could be bothered to bring more. It somehow has a 5 star rating by Tui....never in a million years! The alcohol is very weak and even 5 glasses of fizzy wine had no effect. I had to ask for stronger mojitos as they appeared to be alcohol free.

beautifully kept very courteous and helpful staff

I must say WOWWW ! This hotel was more than what I expected. The views from my hotel room were amazingggggggg!!!! I loved every moment of my trip honestly , thank you so so much for everything