Breakfast good

Took awhile to get towels to my room as there wasn't any in it , not a major issue to be fair.

Location of the venue to the attractions and reservations I made all around NYC. The hotel itself had a nice look in the lobby area.

Hotel review Issues in the hotel: damaged iron that burned my clothing, the water fountain at the gym doesnt work, the wardrobe rod bracket was missing from our room so we had nowhere to hang clothes, the room curtains would jam when opening and closing (we stayed on the ground level/C floor/ so very important for curtains to work to maintain our privacy), the STAFF criticizes their patrons freely in open spaces without concern My husband and I recently stayed at Holiday Inn Express & Suites, 6406 Queens Blvd (Service Rd), Queens for a romantic getaway weekend around NYC. Day one we had reservations for a yacht/dinner cruise. Since there was nowhere to hang our clothing they got a little wrinkled and naturally I wanted to look my best for our elegant night out. When using their iron for my “iron safe” labeled dress, the iron burned through my dress on contact in an instant. When inspecting the damage and iron i saw that there was a large black stain on the hot side of the iron and extensive prior burn damages signifying the iron was never replaced despite it being faulty. I respectfully requested to speak with a manager but was told “there was no manager on site.” Someone came to my room and took pictures of everything and told me a manager would call me the next day. My husband was outside our room when the staff left my room. He heard the staff saying I was being “CHEAP for ironing the dress and not dry cleaning the dress!” ARE YOU KIDDING ME? Imagine providing a subpar lodging space and defective equipment, then blaming your guest for their abysmal experience for being “cheap” because they chose to stay with you company!? Ridiculous! It is so distasteful, disrespectful and UNPROFESSIONAL to have the hotel staff talk so poorly of their guests IN THE HALLWAYS OF THE HOTEL. I NEVER spoke to the hotel staff in a rude way and NEVER got loud for them to talk about me in that way. Needless to say, manager NEVER called me.

Staff was very friendly and helpful and location was good.

Cleanliness

Das Personal war freundlich, die Zimmer geräumig und sehr gut ausgestattet mit Kühlschrank, Kaffeeautomat, kostenlosem Safe etc. Das Hotel liegt relativ zentral. Die Bushaltestelle ist um die Ecke, zur Bahn benötigt man ca. 10 Minuten zu Fuß, um nach Manhatten zu kommen. Supermarkt, Pizza, Tankstelle alles in der Nähe. Frühstück war für amerikanische Verhältnisse gut und im Preis inklusive. Kaffee und Tee gab es Rund um die Uhr kostenlos.

Das Hauskeeping hat in der Woche das Zimmer nicht einmal gründlich geputzt. Es wurden zweimal die Betten gemacht und auf Anfrage die Handtücher gewechselt. Wir hatten das Zimmer zur Hauptstraße, sodass es bei geöffnetem Fenster schon sehr laut war. Zumal sich nebenan auch direkt eine Feuerwache befindet.

The bed and pillows at a holiday inn express are reliably comfortable, and I loved the Dove toiletries. Much nicer than I’d expect.

There wasn’t a bathroom near the breakfast area, the staff that we checked in with was super unfriendly, the staff that came in to replace her was too busy eating his dominos right there on the front desk to even answer a question about the shuttle in the morning without food rolling around in his mouth while he talked, and he “said” he would put us on the 6am shuttle to get to our flight on time. We asked him to confirm that it was done. He said oh yeah it’s done don’t worry about it, you’ll be with the flight crew that is leaving in the morning on the same shuttle. We got downstairs the next morning and the flight crew had already left at 5:30, there WAS NO 6AM SHUTTLE, and he would have seen all of this if he could have put down his pizza for thirty seconds to look. Then, someone with a key card came into our room in the middle of the night while we were sleeping and threw on all of the lights and started coming into the room. This key card had to have been issued by the pizza eater, as he was the only front desk staff. So, either it was housekeeping (but in the middle of the night?!?) or he gave a stranger a key to our room?!?! What the heck. The morning staff was very nice but he also couldn’t give us a straight answer. He told us the shuttle would be back at 6:10. It was, but he refused to leave until 6: 30.

The breakfast offered a variety of options.

I was told that the shuttle broke down hours after I was told that it was operating, luckily my flight was at a later time or I would have been delayed.

There was nothing to like.

I made a reservation at this hotel weeks in advance due to the convenient location for my visit to my son. The morning I was scheduled to check in I was called and told that I no longer had a room there and that they would be shuttling me to another Holiday Inn obviously not in walking distance. This pretty much messed up my entire trip since I planned on walking to my sons place.