Beautiful decorated property !! Very comfortable and inviting!! Team was very attentive at all times!!

The wall to the left of the toilet on the half bath need some attention. I meant to try to clean it myself but forgot. Two phone calls not returned

Used the house completely. It’s layout and excellent construction plus huge screened-in porch were truly appreciated. All contact was over phone, clean and simple.

We specifically contacted this company because the house we love to stay in, when we want to stay near downtown is currently with them. This home holds a lot of memories and a truly special place in our hearts. It wouldn't be possible to have a "bad stay" here or in Highlands. That being said, this is the most amount of money that we've ever spend on a rental as well as the most issues we've had during a stay at a vacation rental. We checked in on 7/8 and were not able to take showers due to them backing up, Joe wasn't able to get to the house until the evening of 7/9. On 7/13 the shower light in the master bathroom went out, Joe was contacted. The next evening he came out and was very confused that the light socket wasn't a traditional bulb. Then next time he came, a few days later, he couldn't figure it out. The issue wasn't resolved during our stay and weren't able to take showers downstairs in our room. On 7/14 the AC upstairs stopped working, Joe was not able to locate the ac handler and didn't have a shopvac available otherwise my husband wouldn't removed the clog. The ac tech there on 7/15 for almost 4 hrs., on the 16th the AC stopped working again - at this point saying anything felt pointless. My text messages were not getting the same response time, or even responded to at all. We understand that issue can arise, but we were not able to enjoy our vacation the way we had imagined. I'm still waiting for Alicen to get back with me after getting in touch with the property owners (from 7/15). Alicen was great during the booking process and responded to my check-in questions quickly. Joe was polite, but it was clear that he didn't know the property (where rooms were located) and didn't seem to have a clear understanding of property maintenance (ie why an AC would need to be shop vacuumed to remove a clog, how to spray bug spray outside the house, different types of light bulbs needed for different sockets).