After I complained about the room in the Börsen Annex, I was given a standard double room in the main hotel building, including breakfast (free of charge). The staff were very polite and helpful. Breakfast options were varied and appropriate for travellers with various dietary requirements.

I booked a single budget room in the Börsen Annex, which is a building located two or three streets away from the main hotel (Visby Börs). The room was absolutely inacceptable. Not only was it extremely small, but also dirty and (worst of all) mouldy. The hotel responded to my complaint by apologising and offering me a standard room in the main building, which was very clean and comfortable, so the remaining part of my stay was perfect. However, I do not understand why a respectable four-star hotel continues to offer such appalling conditions to unsuspecting customers. It is evident from earlier reviews I was not the first guest to complain about the room in question. So, while I can definitely recommend the main hotel, DON'T book rooms at the Annex.

Location.

A bit smelly/moldy. The pictures are not very accurate for the actual room. Very noisy on Friday and Saturday night given that it is very close to main square

Cosy annex of a hotel a few streets away - a good bed and a decent bathroom

The only thing I was missing, was a comfortable place to sit and work behind my laptop, although admittedly there wasn't much space for a small table anyway.

Location, clean, quiet

nothing

Location and breakfast

Windows dirty and bathroom outdated