Hot spring in the room is awesome.

Some of the employees didn’t really understand their own protocol.

Relaxing

Costly

More frequent of shuttle service

Staff service was excellent, room is big, private hot spring is big, bed is comfortable. Shuttle van is very on time & convenient.

booking service and the twin bed size is not comfortable this time

Lived up to its 5 stars status, all staff in hotel are well trained, all processes are well managed. Generous in their supply of room's daily top up. We had a family room, with our own onsen pool and cold pool. Great view as well. Set Breakfast to choose and it was fine. Car park available. French and Chinese restaurant to choose for dinner too.

Maybe it should consider to have laundry service.

The overall elegance of the hotel, the quietness of the common spaces, the comfort of the many varieties of hot baths and outdoor pool, the size of the room, the free fruit/snacks/drinks, the free shuttle bus from MRT Beitou station…

On the higher price range.

clean and beautiful view

Chinese breakfast was not the best, the salmon and the egg were a bit hard to chew. The coffee was ok. With the price of the accommodation, I expect the quality of food should be top of the game but it seems not the case. The smell of cooking was very strong in the air during the dinner time. couldn’t enjoy the onsen in the room if you wanted to open the window.

I had to pay twice for the booking even after I was assured it was a pre-booking fee I was still charged twice off my bank account. And now I have to wait two weeks for a rebate?